Medical Assistant / Medical Front Office

NextCare•Woodbridge, VA

About The Position

NextCare Urgent Care is seeking an energetic, customer-friendly Medical Assistant who enjoys working in a fast-paced, team-oriented setting. The role supports patient care in the back office and may also support front-office reception, depending on clinic staffing and business needs. The Medical Assistant helps keep clinic operations and patient flow running smoothly while providing respectful, dignified care tailored to patients’ needs. Under the direct supervision of a provider and within the Medical Assistant scope of practice, the position assists with examinations, procedures, medications, blood draws, specimen collection, and other urgent-care services. Additional duties may include laboratory testing and quality-control activities, maintaining documentation for accreditation and inspections, processing specimens and reporting results, and notifying providers of critical results. Front-office duties can include communicating wait times, monitoring patient flow, processing discharges, preparing charges, collecting payments, obtaining signatures, and issuing receipts.

Requirements

Minimum high school diploma or GED, subject to the state-specific education documentation requirements in the posting.
Completion of an accredited Medical Assistant training program; or completion of a non-accredited program plus national certification through AAMA (CMA), AMT (RMA), or NHA (CCMA).
For applicants in states other than Arizona, an alternative qualification is completion of a non-accredited Medical Assistant training program plus at least one year of post-program Medical Assistant employment, or verifiable work experience directly supervised by a provider or physician group for at least 2,000 hours or one year.
Other Medical Assistant education or experience may be considered with approval from the Compliance and Regulatory department.
Proficiency with EMR/EHR systems.
Ability to work in a fast-paced setting and as part of a team.
Customer-friendly approach and commitment to treating patients with respect and dignity.

Responsibilities

Assist providers with examinations, including taking patient vital signs, procedures, and other direct patient-care processes under provider supervision and within the Medical Assistant scope of practice.
Administer medications as directed by the provider and in accordance with policy and safety protocols.
Perform blood draws as directed by the provider.
Collect urine specimens for testing, including employer drug screens, as needed.
Perform splinting and casting as needed.
Conduct physicals, including sports physicals.
Perform urgent-care services such as ear lavage, wound care, and oxygen administration.
Promptly notify the provider on duty of unusual patient occurrences, including medication events, and complete an incident report.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow laboratory and clinical accreditation policies and requirements.
Use the electronic medical record/electronic health record system proficiently.
When performing laboratory duties, conduct authorized moderate-complexity testing in accordance with the laboratory’s COLA-approved standard operating procedures.
Perform and document daily instrument calibrations, quality-control tracking, and corrective actions for out-of-range values before reporting patient results.
Maintain orderly, verifiable, audit-ready laboratory logs for pre-analytical, analytical, and post-analytical activities.
Participate in documented competency assessments on the stated schedule and covering the six CLIA-mandated elements.
Perform and document blind proficiency-testing samples as patient specimens, following anti-commingling requirements.
Accession, process, and centrifuge specimens; evaluate sample integrity; and accurately report data in the Laboratory Information System.
Recognize critical, life-threatening results and promptly follow notification protocols for the attending Texas healthcare provider.
When supporting front-office reception, keep patients and families informed of wait times and monitor patient flow.
Process patients for discharge, including preparing charges, collecting payment, obtaining required signatures, and issuing receipts.
Perform other related duties as assigned or described by company policy and cross-train for front- or back-office functions as required.