Medical Assistant - Primary Care

OhioHealth

About The Position

The Medical Assistant performs administrative and clinical duties delegated by a physician, assisting with patient care in compliance with the Ohio Administrative Code and applicable scope-of-practice requirements. Duties vary according to the size and specialty of the assigned practice. The role supports routine clinical and administrative operations and helps ensure patient care is safe, high-quality, efficient, and coordinated. The Medical Assistant contributes to effective patient flow, prepares patients for visits, provides services and education as directed by providers and within applicable licensure and policy, and completes required electronic medical record documentation. The position also supports quality and process improvement, staff training, and the development of standard work. As a High Reliability Organization, OhioHealth expects the role to maintain a focus on safety, quality, and efficiency. The job profile is an overview rather than an exhaustive list and may change.

Requirements

High school diploma or equivalent, or high school or GED.
BLS (Basic Life Support) certification from the American Heart Association.
In addition to a high school diploma or equivalent, at least one of the following: completion of a Medical Assistant Career Tech Program; completion of a School of Medical Assisting; military medic training; paramedic (EMT-P) training; or one year working as a medical assistant in a similar care-site setting.
Successful completion of Care Connect EMR documentation skills requirements.
Compliance with applicable scope-of-practice requirements.

Responsibilities

Facilitate effective patient flow, prepare patients for visits, and provide services as directed by providers within licensure, policy, and scope of practice.
Complete Care Connect EMR documentation skills requirements.
Perform administrative duties to keep information current and updated, including maintaining and monitoring the EMR in-basket.
Maintain and clean the environment, work area, and equipment; report equipment malfunctions to appropriate personnel.
Communicate respectfully and compassionately with patients and customers.
Communicate and collaborate with the health care team, anticipating needs to support continuity, quality of care, and coordination of services.
Collect and monitor patient data and report data and needs as directed.
Follow documentation guidelines for chargeable patient items and services.
Monitor processes and services for quality, cost effectiveness, and efficiency.
Participate in process and quality improvement and implement recommendations to improve operational efficiency or introduce services within areas of responsibility.
Maintain professional competence and skills through ongoing study of the field and its best practices.
Complete required continuous training and education, including department-specific requirements.
Promote and advocate for patient quality, safety, and experience initiatives and serve as a role model.
Serve as a subject matter expert or resource to the department, unit, or practice in areas such as quality, performance improvement, and EMR use (for example, as an EPIC Super User).
Oversee effective patient flow, including patient preparation and provider-directed services and education within licensure and policy.
Lead and support the development of standard work and necessary customizations.
Act as a clinical preceptor and train new staff.
Remain compliant with scope-of-practice requirements.