Medical Assistant (MA)- Float Pool (32 Hours)

SEP Summit Medical Group•Erlanger, KY

About The Position

The Medical Assistant in the Float Pool provides clinical support to physicians and mid-level providers and gives patients instructions as directed by providers. The role is responsible for compliance with OSHA, CLIA, and HIPAA regulations and for completing duties essential to business operations. This is a regular, scheduled 32-hour position reporting to the Workforce Support Manager. Responsibilities include preparing patients and exam rooms, assisting providers with examinations and procedures, conducting nursing and basic laboratory tasks under provider supervision, maintaining accurate patient records, and supporting patient communications and administrative workflows. Specific clinical requirements vary by practice and may include vital signs, injections, immunizations, EKGs, and collection of patient samples.

Requirements

High school diploma or GED.
Knowledge of Excel, Word, Outlook, and PowerPoint.
Must meet one of the following experience or training pathways: one year of experience as an MA, CNA, PCA, STNA, or SEH Clinical Care Tech; completion of an MA program including a hands-on MA externship; completion of a SEP internship; completion of EMT certification; or a degree in Health or Biological Sciences that includes hands-on clinical patient care activities, such as Athletic Trainer.

Nice To Haves

An approved credential, such as CCMA, CMA, RMA, ARMA, or EMT.

Responsibilities

Escort patients to exam rooms, interview them, measure vital signs, and document the information in their charts.
Document appropriate patient history in patient charts.
Direct patients, address concerns about examinations, and document appropriately.
Prepare patients for examinations and assist providers during examinations.
Perform nursing procedures under provider supervision.
Provide patient instructions under the direction of providers.
Collect and prepare laboratory specimens and perform basic laboratory tests.
Prepare and administer medications as directed by providers.
Ensure patient chart information is complete and accurate.
Complete forms essential to the revenue cycle, including order verification or clarification, waivers for non-covered services, and encounter forms.
Maintain supplies in exam rooms and workstations.
Clean and disinfect exam rooms and clean, maintain, or sterilize equipment and instruments.
Report equipment malfunctions to the appropriate supervisor.
Comply with OSHA, CLIA, and HIPAA requirements.
Maintain logs and complete required checks, including refrigerator temperatures, emergency medications, expired medications, oxygen, and cold sterilization fluid changes.
Assist with patient requests.
Take telephone messages and provide feedback or answers to patient, provider, and pharmacy calls.
Triage and process messages from patients and front office staff to providers.
Complete referral processes, outpatient test scheduling, and precertification.
File and distribute patient information accurately and promptly.
Work with the Central Billing Office as needed to resolve patient issues.
Follow the Scribe policy guidelines when working as a scribe.
Perform other duties as assigned by the Clinical Coordinator or Practice Manager.
Depending on practice requirements, obtain vital signs; assist with exams and procedures; administer injections and immunizations; perform EKGs and other laboratory procedures; collect patient samples; and answer and triage patient phone calls and questions.