Medical Assistant - 32 hours

Sturdy Memorial Hospital•Attleboro, MA

11h

About The Position

The Medical Assistant works under the Lead Medical Assistant and Practice Manager or Practice Supervisor to maintain efficient patient flow and provide quality, comprehensive care as part of a healthcare team. The role provides care in a nonjudgmental manner and supports patients and providers in an outpatient setting. The position is scheduled for 32 hours per week. Clinical work includes rooming patients, taking and documenting vital signs, preparing exam rooms, assisting with procedures, administering vaccines, handling prescription renewals and refills, triaging patient calls, reviewing charts and lab results, scheduling appointments, and responding to provider messages. The Medical Assistant also prepares medical charts, obtains prior authorizations, assists with referrals and inbox management, and works within the electronic medical record and office workflows. The role may cross-train to assist front-desk staff when needed. The employee is expected to maintain clinical competency, collaborate with healthcare professionals, communicate professionally with patients and colleagues, support patient education and quality improvement, and contribute to a safe and healthy work environment. Duties and responsibilities may change, and the employee must be able to perform essential functions with or without reasonable accommodation.

Requirements

High school diploma or equivalent is required.
Medical Assistant Certificate is required.
Excellent interpersonal skills and ability to work as part of a team.
Ability to interact with patients in a manner that promotes an excellent and safe patient experience.
Commitment to patient experience and quality improvement in an outpatient setting.
Ability to measure and document vital signs, take temperatures, draw blood, and measure weight and height.
Ability to obtain basic medical histories, including chief complaint, medication history, social history, and family history.
Knowledge of medical terminology and its appropriate use.
Ability to review, process, and route clinical documentation.
Ability to establish rapport with patients and provide patient education.
Ability to work collaboratively with other healthcare professionals in providing outcome-oriented care.
Problem-solving skills and ability to thrive in a fast-paced work environment.
Ability to maintain clinical competency and pursue continuous education.
Ability to maintain a safe and healthy environment by following standards and procedures.
Ability to perform functions necessary to maintain continuity of patient care.
Ability to cross-train to assist front-desk staff if needed.
Ability to perform essential job functions, including required hours, locations, and physical demands, with or without reasonable accommodation and without posing a direct threat to workplace health and safety.
Ability to occasionally lift and/or move up to 40 pounds.
Ability to perform repetitive upper-body motion for extended computer use.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Graduate of a two-year accredited Medical Assistant program preferred.

Responsibilities

Support efficient patient flow and quality care as part of the healthcare team.
Room patients and obtain and document vital signs, height, weight, and other relevant information.
Obtain basic medical histories, including chief complaint, medication history, social history, and family history.
Prepare patients and exam rooms for examinations and procedures, including preparing rooms between patient visits.
Assist with clinical procedures and administer vaccines.
Handle prescription renewals and refills according to SMA policy.
Triage and evaluate patient phone calls; communicate professionally with patients and healthcare professionals.
Review charts, lab test results, clinical documentation, and provider messages.
Prepare medical charts, including importing medications from pharmacies, preloading vaccines, and documenting pre-visit forms.
Obtain prior authorizations for office visits, prescriptions, and procedures or surgeries.
Assist with inbound and outbound referrals.
Schedule new and established patient appointments as needed.
Assist with inbox management and maintain appropriate use of the electronic medical record and office workflows.
Provide patient education and maintain rapport with patients.
Collaborate with healthcare professionals to provide outcome-oriented care and maintain continuity of care.
Follow standards and procedures to maintain a safe and healthy environment for patients and coworkers.
Understand supply management processes and needs.
Cross-train to assist front-desk staff if necessary.
Adapt to a busy office environment and meet care standards.