Medical Assistant (MA) – Oncology Nurse Navigation Support

OneOncology • Grand Rapids, MI

1d

About The Position

The Medical Assistant (MA) – Oncology Nurse Navigation Support partners with Nurse Navigators to facilitate timely, coordinated, and patient-centered cancer care. The role provides clinical, administrative, and coordination support to patients throughout the cancer care continuum, with a focus on diagnosis, treatment, and follow-up. The MA serves as a key liaison between patients, families, and the interdisciplinary team to reduce barriers to care and enhance the patient experience. This position reports to the Regional Nurse Manager.

Requirements

• High school diploma or GED.
• Graduate of an accredited Medical Assistant program.
• Two years of work experience in a similar job or work environment.
• Familiarity with oncology workflows and terminology.
• Proficiency with electronic medical records (EMR).
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Ability to function effectively in a fast-paced, emotionally complex oncology environment.

Nice To Haves

• CMA, CCMA, or RMA certification, or eligibility for certification.
• Oncology and nurse navigation experience.

Responsibilities

• Assist Nurse Navigators in coordinating diagnostic testing, consultations, treatment appointments—including chemotherapy, radiation, and surgery—and follow-up visits.
• Track patients through established care pathways, ensuring timely progression from diagnosis to treatment.
• Conduct patient outreach regarding appointments, missed visits, and care-plan follow-up.
• Identify and communicate barriers to care, including transportation, insurance, scheduling, and psychosocial concerns, to the Nurse Navigator.
• Perform clerical and administrative duties that support efficient navigation workflows, including answering and routing phone calls, scheduling and confirming appointments, managing referral and records requests, preparing patient packets, scanning and faxing documents, and maintaining accurate EMR tasks and inbox activities.
• Function as a team member and expand responsibilities as directed by management to facilitate workflow within the cancer center.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED