PRN Medical Assistant - Cross Trained (Columbus, NC)
About The Position
Mercy Urgent Care is hiring a PRN cross-trained Medical Assistant for its Columbus, North Carolina clinic. The role combines front desk registration, clinical Medical Assistant duties, and limited-scope radiology. Team members rotate between front desk and clinical assignments and may be asked to step into either role according to clinic needs. The position suits someone who enjoys variety, teamwork, and a fast-paced urgent care environment rather than narrowly defined duties. Responsibilities include welcoming and registering patients, verifying insurance and collecting payments, handling calls and patient information in the electronic medical record, and maintaining HIPAA standards. Clinical work includes escorting patients, obtaining vital signs and health histories, assisting providers with care and procedures within scope, and supporting tests, specimen handling, telehealth triage, and discharge. The role also includes completing employer-provided training for limited-scope diagnostic X-rays; positioning patients, performing routine exams, verifying orders, transmitting images, documenting exams, and conducting basic quality checks. Clinic operations duties include maintaining clean and organized areas, participating in opening and closing procedures, assisting with inventory and room setup, coordinating equipment maintenance, following safety and infection-control protocols, and using de-escalation skills in stressful situations.
Requirements
- High school diploma or equivalent.
- Certified Medical Assistant, or Radiologic Technologist/Radiology Assistant.
- Ability and willingness to complete cross-training in limited-scope radiology.
- Strong computer and communication skills, including comfort using an electronic medical record.
- Ability to meet the physical demands of the role, including frequent standing and walking and light lifting up to 20 pounds, with reasonable accommodations as needed.
- Compassion, empathy, integrity, and strong customer service skills.
- A team-first mindset and willingness to support clinic needs across assignments.
- Ability to build trust quickly with patients and coworkers.
- Eagerness to learn and be cross-trained across front desk, clinical, and imaging functions.
- Sound judgment, adaptability, and professionalism in a fast-paced environment.
- Cultural sensitivity and responsiveness to a diverse community.
Nice To Haves
- 1–3 years of direct patient care experience preferred.
- Experience in a medical office, patient registration, or healthcare customer service.
- Prior X-ray experience.
- Working knowledge of insurance verification, registration, and payment collection.
Responsibilities
- Welcome patients and visitors in person and by phone in a professional, friendly manner.
- Register patients accurately, including demographic, insurance, and financial information.
- Verify insurance eligibility, explain basic payment responsibilities, identify compassionate care eligibility, and collect payments.
- Answer phones, route messages, support patient questions, and update patient information in the electronic medical record while maintaining HIPAA standards.
- Escort patients to treatment rooms and provide a calm, respectful patient experience.
- Obtain vital signs and perform basic assessments; document health history, medications, and allergies.
- Assist providers with patient care tasks and procedures within scope, including physicals and splinting.
- Support waived lab testing, drug screens, blood alcohol testing, spirometry, specimen handling, telehealth triage, and patient discharge as needed.
- Complete employer-provided training to perform limited-scope diagnostic X-rays.
- Position patients and perform routine imaging exams according to established protocols and radiation safety practices.
- Verify imaging orders, label and transmit images correctly, and document exams in the medical record.
- Perform basic quality checks and promptly report equipment issues.
- Help maintain clean, organized front desk, waiting, and treatment areas.
- Participate in opening and closing procedures, including alarm-related responsibilities.
- Assist with inventory, room setup, equipment logs, and coordination of maintenance and repairs.
- Follow infection control, OSHA, HIPAA, and radiation safety protocols.
- Use professionalism and de-escalation skills in high-stress situations.
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What This Job Offers
Education Level
High school or GED
