Medical Assistant - Cross Trained (Columbus, NC)
About The Position
Mercy Urgent Care is hiring a cross-trained Medical Assistant for its Columbus, North Carolina clinic. The position combines front desk registration, clinical Medical Assistant duties, and limited-scope radiology. Team members rotate between front desk and clinical assignments and may be asked to step into either role based on clinic needs. The role suits someone who enjoys variety, teamwork, and a fast-paced urgent care setting rather than narrowly defined duties. The employee welcomes patients and visitors, registers patients, verifies insurance, explains basic payment responsibilities, identifies compassionate care eligibility, collects payments, answers phones, supports patient questions, and updates information in the electronic medical record while maintaining HIPAA standards. Clinical work includes escorting patients, obtaining vital signs, performing basic assessments, documenting health histories, medications, and allergies, and assisting providers with in-scope care tasks and procedures. Other duties may include waived laboratory testing, drug screens, blood alcohol testing, spirometry, specimen handling, telehealth triage, and patient discharge. The employee completes employer-provided training to perform limited-scope diagnostic X-rays, positions patients, performs routine exams under established protocols and radiation safety practices, verifies imaging orders, labels and transmits images, documents exams, conducts basic quality checks, and reports equipment issues. Additional duties include maintaining clean and organized clinic areas, participating in opening and closing procedures, assisting with inventory and room setup, maintaining equipment logs, coordinating maintenance and repairs, following infection control, OSHA, HIPAA, and radiation safety protocols, and using professionalism and de-escalation skills in stressful situations.
Requirements
- High school diploma or equivalent.
- Certified Medical Assistant, or Radiologic Technologist/Radiology Assistant.
- Ability and willingness to complete cross-training in limited-scope radiology.
- Strong computer and communication skills, including comfort using an electronic medical record.
- Ability to meet the physical demands of the role, including frequent standing and walking and light lifting up to 20 pounds, with reasonable accommodations as needed.
- Compassion, empathy, integrity, and strong customer service skills.
- Team-first mindset and willingness to support different clinic functions.
- Ability to build trust quickly with patients and coworkers.
- Sound judgment, adaptability, and professionalism in a fast-paced environment.
- Cultural sensitivity and responsiveness to a diverse community.
Nice To Haves
- 1–3 years of direct patient care experience preferred.
- Experience in a medical office, patient registration, or healthcare customer service is a plus.
- Prior X-ray experience is a plus.
- Working knowledge of insurance verification, registration, and payment collection preferred.
- Eagerness to learn new skills and be cross-trained across front desk, clinical, and imaging functions.
Responsibilities
- Welcome patients and visitors in person and by phone in a professional, friendly manner.
- Register patients accurately, including demographic, insurance, and financial information.
- Verify insurance eligibility, explain basic payment responsibilities, identify compassionate care eligibility, and collect payments.
- Answer phones, route messages, support patient questions, and update patient information in the electronic medical record while maintaining HIPAA standards.
- Escort patients to treatment rooms and create a calm, respectful patient experience.
- Obtain vital signs, perform basic assessments, and document health history, medications, and allergies.
- Assist providers with patient care tasks and procedures within scope, including physicals and splinting.
- Support waived lab testing, drug screens, blood alcohol testing, spirometry, specimen handling, telehealth triage, and patient discharge as needed.
- Complete employer-provided training to perform limited-scope diagnostic X-rays.
- Position patients and perform routine exams following established protocols and radiation safety practices.
- Verify imaging orders, label and transmit images correctly, and document exams in the medical record.
- Perform basic quality checks and report equipment issues promptly.
- Help maintain clean, organized front desk, waiting, and treatment areas.
- Participate in opening and closing procedures, including alarm-related responsibilities.
- Assist with inventory, room setup, equipment logs, and coordination of maintenance and repairs.
- Follow infection control, OSHA, HIPAA, and radiation safety protocols.
- Use professionalism and de-escalation skills in high-stress situations.
- Rotate between front desk and clinical assignments and provide support wherever clinic needs require.
Benefits
- Medical, dental, and vision insurance.
- Health Savings Account and Direct Primary Care options.
- Life and accidental insurance, plus short- and long-term disability coverage.
- Employee Assistance Program.
- 403(b) retirement plan with up to 4% employer match after one year of service.
- Access to financial planning resources.
- Generous paid time off, with over 130 hours accrued in the first year.
- Paid parental leave and adoption assistance.
- Tuition reimbursement and Public Service Loan Forgiveness eligibility.
- Referral bonus program.
- Scheduling designed to support work-life balance.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
