Medical Assistant - Primary Care

Upperline Health•Gainesville, GA

4d•Onsite

About The Position

Upperline Health Plus is seeking a patient-centered Primary Care Medical Assistant to support care delivery in a value-based practice. The role combines in-clinic support—including rooming patients, collecting histories, and taking vital signs—with care coordination, proactive outreach, and support for the extended care team. The Medical Assistant also provides direct support to the Primary Care Provider to promote smooth clinical operations and effective team-based care. The position is on-site at Upperline Health’s Gainesville, Georgia office and offers opportunities to explore other roles as the company expands.

Requirements

Certified Medical Assistant or at least 2 years of experience in a medical primary care setting.
Strong knowledge of medical terminology, disease processes, and basic pharmacology, including medication classifications, common indications, dosing ranges, and potential side effects.
Ability to accurately interpret provider documentation, diagnostic orders, and treatment plans.
Ability to work collaboratively in a team-based care model.
Previous experience using an electronic medical record system; proficiency with Word, Excel, and other Microsoft Office products.
Reliable transportation, a valid driver’s license, and at least the state-required liability auto insurance.
Strong customer-service orientation and work ethic.
Ability to manage multiple tasks and prioritize in a fast-paced environment.
Empathy, professionalism, and cultural sensitivity.
Self-starter with problem-solving skills and an entrepreneurial spirit.
Excellent oral and written communication skills for effective interactions with patients, family caregivers, clinicians, and team members.

Nice To Haves

Primary care or outpatient clinic experience is strongly preferred.
Medical Assistant or phlebotomy certification is strongly preferred.
Clinical care coordination or care management experience is ideal.
Experience assisting or providing care to adult and geriatric patients is preferred.
Prior wound care and foot care experience is a plus.
Bilingual English/Spanish skills are helpful.
Experience with AthenaHealth is ideal.

Responsibilities

Room patients and obtain and document vital signs, medical histories, and chief complaints.
Assist the nurse practitioner with health assessments and in-clinic visits for Upperline Plus patients.
Facilitate virtual provider encounters from the clinic setting.
Accurately document clinical information in the electronic health record.
Complete medication reconciliation at each patient encounter, identifying discrepancies and ensuring the medication list is accurate and current for provider review.
Conduct telephone outreach and engagement with Upperline Plus patients to coordinate ongoing preventive care.
Manage in-basket messages, prescription refill requests, and prior authorizations.
Perform care coordination activities, including medical records requests, order management, appointment scheduling, and management of patient care and DME referrals.
Identify community resources and help patients and families access them.
Prepare and maintain equipment and supplies commonly used by the Upperline Plus provider.
Collaborate with providers, nurses, care managers, and social services to address medical and social determinants of health.
Support the provider with workflow optimization and patient-flow management.
Identify barriers to care, such as transportation, medication access, and health literacy, and escalate them appropriately.
Participate in interdisciplinary team meetings and daily clinic team huddles.
Perform clinical tasks within scope, including injections, phlebotomy, and point-of-care testing.
Perform other related duties as deemed necessary by Upperline Health.