Medical Assistant, Primary Care - MHMG West University

Memorial Hermann Health System

About The Position

The Medical Assistant supports providers in administering patient care in assigned clinical areas. The role assists with examinations, procedures, diagnostic studies, treatments, and dressing changes, and performs administrative duties in accordance with applicable standards and company policies. Patient care is provided under physician direction and within the scope of a medical assistant. The position works under the overall supervision of the Practice Manager and the direct clinical supervision of the physician. The incumbent delivers and is cross-trained to provide care in a Patient Centered Medical Home setting, supports patient access tasks, and may float to other clinic practices. Work is primarily on a predetermined schedule, though occasional evenings or weekends may be needed based on patient care needs.

Requirements

High school diploma or GED.
Graduation from a Medical Assistant program, or eligibility for certification by AMT, AAMA, NHA, or NAHP; certification is required within 12 months of hire.
RMA, CMA, CCMA, or NRCMA credential required within 12 months of hire.
Current American Heart Association BLS/CPR certification required within 30 days of hire.
Six months of medical assistant experience, or completion of a medical assistant externship.
Ability to maintain good communications and positive working relationships with employees, physicians, patients, families, and the public.
Working knowledge of ICD-9/10 and CPT coding and insurance procedures.
Ability to work a primarily predetermined schedule, with occasional evenings or weekends based on patient care needs, and to float to other clinic practices as needed.
Maintain required credentials.

Responsibilities

Deliver appropriate patient care and cross-train to care for patients in a Patient Centered Medical Home setting.
Review charts before scheduled appointments to confirm requested laboratory work and diagnostic procedures are complete and reports are available to the provider.
Review, obtain, and record patient vital signs, reason for visit, and other information in the Electronic Medical Record according to guidelines.
Perform cross-trained patient access tasks, including taking messages and assisting providers with return calls to patients and pharmacies.
Direct patients to examination rooms, prepare them for examinations, and notify providers when patients are ready.
Assist providers with examinations and procedures, including surgical procedures, gynecological exams, diagnostic studies, and treatments.
Operate and monitor equipment and hand instruments to providers.
Conduct hearing, vision, breathing, and EKG tests and record results in patient charts.
Administer medications as directed using the seven rights; perform venipuncture, collect urine specimens, and complete laboratory procedures according to policies.
Handle specimens using Universal Precautions.
Recognize emergency situations, seek assistance, intervene appropriately, monitor patients during and after procedures, and notify the appropriate person of medical emergencies or complications.
Ensure safe care for patients, staff, and visitors and comply with organizational policies, procedures, and standards, including requirements related to time, supplies, productivity, and service quality.
Maintain mandatory and continuing education and skills competency; support department goals and serve as a preceptor, mentor, and resource to less experienced staff.
Model Memorial Hermann service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
Perform other duties as assigned.