MEDICAL ASSISTANT - Rural Health Clinic - Full Time - Days

Sierra View Medical•Porterville, CA

About The Position

The Medical Assistant works under the direction of department leaders and carries out assignments from the Health Clinic Manager, physicians, and mid-level practitioners. The role supports safe and efficient clinic operations and patient care in accordance with applicable standards, regulations, and organizational policies. The Medical Assistant prepares examination rooms, provides point-of-care testing, performs technical services within their scope of practice, collects laboratory specimens, provides practitioner-directed health information, and completes related administrative and patient-care duties. The position serves patients across age groups, from newborns through geriatric patients, and may float to other clinic locations as needed, including specialty clinics and treatment centers. The employee must participate in scheduled and unscheduled emergency or disaster response as directed and work scheduled hours that may include holidays, callbacks, weeknights, weekends, and on-call duty. The position requires enrollment in the DMV Pull Notice program and maintenance of a valid California driver’s license, an acceptable DMV report, and required vehicle liability coverage.

Requirements

Certification as a Back Office (Clinical) Medical Assistant.
Maintain BLS certification or obtain it during orientation before providing hands-on patient care.
Maintain a valid California driver’s license and a current DMV report meeting acceptable standards under SVMC policy.
Enroll in the DMV Pull Notice program as a condition of employment.
Maintain at least state-required limits of vehicle liability insurance or evidence of financial responsibility.
Demonstrate knowledge and skills necessary to provide care appropriate to the age-related needs of patients served.
Be knowledgeable about medical practices and procedures and laws, regulations, and guidelines applicable to clinics.
Work harmoniously with clinic staff and deal tactfully with personnel, patients, family members, visitors, government agencies and personnel, and the public.
Read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence when required.
Read, write, speak, and understand English.
Follow and carry out written, oral, or diagrammed instructions and handle problems involving several concrete variables in standardized situations.
Demonstrate basic computer skills.
Follow AIDET and maintain compliance with governing agency rules and regulations.
Work under pressure, meet multiple and competing deadlines, and demonstrate cooperative behavior with colleagues and supervisors.

Nice To Haves

One year of experience as a Medical Assistant.
Blood draw training.
Ability to read, write, speak, and understand Spanish.

Responsibilities

Obtain and accurately document patients’ chief complaints and vital signs, and use medical and pharmaceutical terminology appropriately.
Perform point-of-care testing according to established protocols or standing orders, including testing before examination and after examination when ordered in writing.
Perform approved procedures and collect and label laboratory specimens upon written orders.
Track ordered ancillary testing and specialty care to support coordination of patient care.
Prepare examination rooms between visits and set up trays and kits according to patient complaints or practitioner requests.
Provide patients or their parents, guardians, or caregivers with required information sheets, health education materials, resources, and consent forms as directed by the practitioner.
Complete patient registration and obtain insurance information and verification for services.
Answer and route telephone calls, greet customers, schedule appointments, and send appointment reminders when requested or required.
Schedule appointments after authorization is obtained and relay messages and information to the care team or provider.
Assist with training new employees in a positive and productive manner.
Complete authorization and referral processes for specialty or ancillary care.
Participate, as requested, in clinic policy development and review, performance improvement and quality assurance projects, committees, and facility or program surveys.
Maintain a clean, safe, and sanitary work area; help maintain clinic safety standards; follow equipment and supply guidelines; and help maintain accurate inventories.
Perform clerical computer entry and retrieval related to direct patient care and assist with paperwork for admissions, transfers, discharges, deaths, AMA, and occurrence reports.
Use appropriate telephone etiquette, screen and refer calls according to policy, dispatch messages, and initiate calls for clinical and administrative staff as needed.
Respond promptly and professionally to patient requests, refer needs to appropriate staff, and alert the manager to undue delays in care.
Maintain confidentiality and privacy of patient information and treat patients fairly and with kindness, dignity, and respect.
Ensure documentation complies with established policies and procedures.
Maintain positive working relationships with physicians, leadership, and staff.
Complete other tasks assigned by a supervisor or designee.
Accept reassignments and additional duties as needed and participate in emergency and community disaster response as directed.