Medical Assistant (Patient Access Center)

ROANOKE CHOWAN COMMUNITY HEALTH CENTER • Ahoskie, NC

7h • Onsite

About The Position

Certified Medical Assistants are important members of the Roanoke Chowan Community Health Center (RCCHC) Care Teams. Medical Assistants are responsible for delivering excellent, high-touch, primary care, and coordinating a patient centered care experience. The Medical Assistant role requires high levels of flexibility, energy, attention to detail, and problem-solving. Medical Assistants will work closely and collaboratively with their teammates to greet and room RCCHC patients. S/he will be expected to assist in assessing patient’s health conditions, including performing routine diagnostic testing during appointments. The Certified Medical Assistant must be able to maintain a positive working relationship with all levels of RCCHC personnel and patients. A Patient Access Center (PAC) in a Community Health Center is a centralized team that manages patient entry points into care. It typically handles: Scheduling appointments across all clinic sites, Patient inquiries and call management, Registration and demographic updates, Insurance verification and eligibility, Care coordination and routing patients to appropriate services. The goal of a PAC is to improve access, streamline operations, and create a consistent patient experience, while allowing clinical staff at the sites to focus more on direct patient care.

Requirements

• 1+ years in Medical Assistant role
• Excellent organizational, leadership, verbal and written communication skills
• Must be able to effectively handle multiple tasks and priorities in order to meet deadlines
• High school diploma/GED required
• Medical Assistant credential, certification or registration required
• BLS certification required
• Knowledge and thorough understanding of Federally Qualified Health Centers (FQHC’s) in regard to the Federal 330 Public Health Service Act
• Knowledge of thorough understanding of the 340B program
• Knowledge of computer systems and applications.
• Skill in exercising a high degree of initiative, judgment, and discretion.
• Skill in analyzing situations accurately and taking effective action.
• Skill in establishing and maintaining effective working relationships with the medical and administrative staff, patients and the community.
• Skill in planning, organizing, and prioritizing work; delegating and achieving goals and objectives.
• Skill in exercising judgment and discretion in developing, interpreting, and implementing departmental policies and procedures.
• Skill in identifying and resolving problems.
• Ability to plan, organize, and integrate priorities and deadlines.
• Ability to identify, analyze, and interpret complex data and, resolve operational problems.
• Ability to evaluate and make recommendations for continuous quality improvement.
• Ability to evaluate and make recommendations for continuous risk assessment.
• Ability to anticipate and react calmly in emergency situations.
• Ability to communicate clearly and effectively orally and in writing.
• Ability to competently use Microsoft Office

Nice To Haves

• Experience in primary care providing care for all patient populations preferred

Responsibilities

• Electronic health record proficiency
• Administration of medication by injection
• Phlebotomy competency
• Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit
• Prepares patient for examination by performing preliminary physician test; taking blood pressure, weight, and temperature; and reporting patient history summary
• Demonstrates problem-solving skills, accountability, and a flexible, positive attitude.
• Accurately execute technical procedure when ordered such as EKG’s, drawing blood, obtaining and preparing laboratory specimens
• Maintain proper storage and handling of equipment, supplies, and medications
• Maintain a clean and orderly clinical working atmosphere; adequately prepare exam rooms and properly equip laboratory
• Work with patients and family in giving accurate, understandable instructions in diet, special care procedures, medication, patient education
• Participate as an active member of the RCCHC team
• Maintain compliance with workflows, policies and procedures as well as other activities to support Patient Centered Medical Home (PCMH) model of care and accreditation
• Performs other related duties as required and assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED