Patient Access Assistant

Sunrise Community Health Center • Loveland, CO

3h

About The Position

Founded in 1973, Sunrise Community Health is dedicated to delivering high quality, affordable healthcare to Weld, Larimer, and surrounding counties in northern Colorado. With exceptional providers and convenient locations, we support each patient’s journey to wellness and are committed to our community’s health and well-being.

The Patient Access Assistant performs administrative and clinical duties under the direction of supervisor and clinic manager. The duties include managing providers schedules providing access to patients, scheduling, rescheduling and canceling appointments, contact patients to schedule appointments.

Position Summary:

With a Quality, Customer First, and Compassionate approach, the Medical Assistant - Patient Access Specialist will:

Provides proper triage for patients.
Monitoring and regulating schedules and walk-in patients.
Answers, screen phone calls, provides information and schedule, patients appointments in the HER system.
Team based Care: Clinical-collaboration- works in collaboration with medical, front desk, providers, clinical staff, and patients to promote access to appropriate care in the goal of enhancing patient care.
Develop and maintain good working relationships with colleagues in other departments.
Monitors, maintains, and provides appropriate follow-up on schedules contacting patients due for a visit when a cancellation occurs.
Alerting other departments teams in the event of schedule changes and emergencies.
Assisting and searching for available appointments to fulfill access care to patients in timely manner.
Compiling and analyzing patient needs to develop more effective patient care and prevent delays.
Outreach to patients who may need to schedule an appointment.
Contact patients to remind them about their appointment to confirm and/or cancel appointments, to avoid no shows.
Cancel and reschedule appointments.
Manage templates for day-to-day edits and reschedules.
Contribute to the smooth operation of practice.
Returns calls to patients in a timely manner and places outgoing calls as indicated by Providers.
Ensures patient visit is more efficient by identifying:

1. Records from transitions of care are available during the patient visit.

2. Results from labs or diagnostic are in the EHR.

3. Labs or other services that are not specified in the standing orders protocols.

Team Based: Assists team to maintain proper clinic flow.
Other duties as assigned.
Team Based: Assists team to maintain proper clinic flow.
Other duties as assigned.

Requirements

• High School Diploma or GED required.
• Three to four years of related experience and/or training, or an equivalent combination of education and experience.
• Current immunizations are required to work at Sunrise Community Health and may vary dependent upon the position.
• Influenza (Flu) Vaccines are required for ALL staff.
• N95 Testing is required for Clinical positions and facial hair must not interfere with the seal or valve function of the respirator.

Nice To Haves

• Certified Medical Assistant (CMA) certification preferred.
• Associate’s degree (AA) in Medical Staff Services Management preferred.
• Bilingual in English and Spanish preferred.
• COVID vaccine is highly encouraged.

Responsibilities

• Provides proper triage for patients.
• Monitoring and regulating schedules and walk-in patients.
• Answers, screen phone calls, provides information and schedule, patients appointments in the HER system.
• Team based Care: Clinical-collaboration- works in collaboration with medical, front desk, providers, clinical staff, and patients to promote access to appropriate care in the goal of enhancing patient care.
• Develop and maintain good working relationships with colleagues in other departments.
• Monitors, maintains, and provides appropriate follow-up on schedules contacting patients due for a visit when a cancellation occurs.
• Alerting other departments teams in the event of schedule changes and emergencies.
• Assisting and searching for available appointments to fulfill access care to patients in timely manner.
• Compiling and analyzing patient needs to develop more effective patient care and prevent delays.
• Outreach to patients who may need to schedule an appointment.
• Contact patients to remind them about their appointment to confirm and/or cancel appointments, to avoid no shows.
• Cancel and reschedule appointments.
• Manage templates for day-to-day edits and reschedules.
• Contribute to the smooth operation of practice.
• Returns calls to patients in a timely manner and places outgoing calls as indicated by Providers.
• Ensures patient visit is more efficient by identifying: Records from transitions of care are available during the patient visit.
• Results from labs or diagnostic are in the EHR.
• Labs or other services that are not specified in the standing orders protocols.
• Team Based: Assists team to maintain proper clinic flow.
• Other duties as assigned.
• Team Based: Assists team to maintain proper clinic flow.
• Other duties as assigned.

Benefits

• Up to 8-weeks of Paid Time Off (to include Vacation, Personal, 12 observed Holiday, and Sick Leave)
• Medical Insurance
• Dental & Vision Insurance
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Long-Term Disability (LTD)
• FSA Medical Flexible Spending Account
• FSA Dependent Care Spending Account
• Employee Assistance Program
• Competitive 401K Plan
• Loan Forgiveness Programs
• Referral Bonus
• Tuition and Training Reimbursement
• Agency Wide Training
• Master Class Subscription
• Employee Recognition Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees