Medical Assistant - Convenient Care

Baystate Health•Northampton, MA

2d•Onsite

About The Position

Baystate Health is seeking a Medical Assistant to join its Convenient Care team in Northampton, Massachusetts. The role works in collaboration with a multidisciplinary care team to support patient transitions, maintain accurate medical records, and assist providers with examinations, testing, and procedures. Baystate Health is a multi-specialty medical group with nearly 1,000 physicians and advanced practitioners serving patients across more than 60 locations in Western Massachusetts. The position is part of a career ladder, and the organization determines the appropriate level. Depending on the service line, the Medical Assistant may support visits and procedures involving abortion services or pregnancy loss, pelvic and breast exams, cervical cytology, in-office surgical procedures, and gender-affirming therapy or surgery. This is a full-time, 40-hour-per-week position at 325 King St, Northampton, Massachusetts. The schedule is Tuesday, Wednesday, and Friday, 8:30 a.m.–7:00 p.m., and every other weekend, 7:30 a.m.–4:00 p.m. The listed hourly compensation range is $20.79–$34.33, with a midpoint of $26.28. Actual pay depends on relevant experience and other factors. Depending on eligibility, benefits may include medical, dental, and vision coverage; tuition assistance, CEUs, and professional development; clinical advancement and leadership development; internal career opportunities; retirement savings with employer match; and paid time off.

Requirements

High school diploma or GED is required.
Current Basic Life Support (BLS) for Healthcare Providers certification from the American Heart Association is required.
MA I: Graduate of an accredited medical assistant program preferred, or demonstrated MA I competencies as evaluated by the hiring manager, with at least 1 year of medical office experience.
MA II: Graduate of an accredited medical assistant program or demonstrated MA II competencies as evaluated by the hiring manager, with at least 3 years of current relevant medical assistant experience in a medical practice setting.
MA III: Graduate of an accredited medical assistant program with at least 5 years of current relevant medical assistant experience preferred, or demonstrated MA III competencies with at least 5 years of current relevant experience, or at least 2 years as an MA II at Baystate Health with demonstrated MA III competencies.
MA IV (internal career ladder): At least 2 years as an MA III at Baystate Health with demonstrated competencies for promotion; graduate of an accredited medical assistant program and registered or certified by a third-party credentialing body.
For MA IV credentialing, an accepted credential is required through ARMA (minimum requirement), AMT, NHA CCMA, AAMA, or NCCT NCMA.

Nice To Haves

Graduation from an accredited medical assistant program for MA I.
For MA III, graduation from an accredited medical assistant program with at least 5 years of current relevant medical assistant experience in a medical practice setting.

Responsibilities

Room patients, gather vital signs, review histories, document medications, and complete required site-specific screening forms in the Electronic Health Record.
Prepare treatment rooms, chaperone patients, and assist providers during examinations, testing, and in-office procedures.
Implement provider orders and standing protocols, process prescription refills, obtain prior authorizations, and document data accurately within established timeframes.
Perform approved independent procedures, including EKGs, vision and hearing screenings, and point-of-care testing.
Perform phlebotomy and administer immunizations in accordance with organizational policy.
Review discharge instructions with patients, provide educational resources, process referrals, and schedule follow-up appointments.
When applicable to the service line, assist with visits and procedures for patients seeking abortion services or care for pregnancy loss, including preparing supplies, consents, instruments, and medications, and assisting with cervical dilator insertion.
Assist providers with pelvic and breast exams, cervical cytology screening and forms, and in-office procedures such as miscarriage management, biopsies, colposcopy, and LEEP procedures.
Assist transgender and non-binary patients seeking gender-affirming therapy and/or surgery.