Medical Assistant - Health Center Lead II

Marathon Health•Las Vegas, NV

9d•Onsite

About The Position

The Health Center Lead II, MA leads the delivery of high-quality, patient-centered primary care while managing the daily operations of assigned health center(s). This dual-function role combines clinical care with operational oversight, including workflows, staffing, scheduling, and compliance. The role works with internal stakeholders, including the Director of Operations and Market Medical Director, to align care delivery with organizational goals and support clinical operations, patient experience, and the health center team. As a mid-level leader, the position may include peer coaching and special projects. It requires a consistent on-site presence and regular travel to assigned health centers. The position allocates approximately 75% of its time to clinical care and 25% to health center operations. Clinical duties include providing primary and preventive care, comprehensive evaluations and care planning, and collaborative chronic-condition management. Operational and leadership duties include overseeing clinic workflows and patient experience, supporting staffing and teammate development, maintaining compliance and quality standards, coordinating client events, and supporting new health center openings.

Requirements

At least 4 years of prior experience in a direct healthcare setting delivering excellent service to clients, patients, providers, and teammates.
Experience in a direct healthcare setting or professional role with an active certification, such as CMA, LPN/LVN, or another healthcare specialization.

Nice To Haves

Excellent written and oral communication skills, including the ability to communicate with clients, patients, business leaders, and professionals.
Exceptional customer service skills and the ability to promote teamwork.
Ability to build and maintain trusting relationships through integrity and commitment.
Excellent time-management skills and the ability to multitask, prioritize work, execute plans, and meet deadlines.
Flexibility and adaptability, including the ability to manage competing priorities in a fast-paced, constantly evolving workplace.

Responsibilities

Provide primary and preventive care, including comprehensive patient evaluations and care planning.
Manage chronic conditions through ongoing, collaborative care.
Support a positive patient experience and satisfaction metrics, including NPS scores.
Oversee daily health center operations, including patient flow, scheduling, inventory, and regulatory compliance.
Monitor operational measures and processes, including frozen time, visits per hour, utilization, same- and next-day availability, missing slips, daily logs, and service recovery.
Coordinate with internal support teams to resolve IT, technical, facility, or supply issues.
Lead quality reviews and maintain alignment with applicable standards and certifications.
Oversee teammate scheduling and coverage, including coverage related to PTO and leave requests.
Support health center go-live readiness by being on-site during opening, directing clinical support staff, ensuring QC testing, documentation, and staff competencies are completed, and coordinating with PMO and internal teams to resolve setup needs.
Ensure daily huddles are conducted.
Build a positive, high-performing culture aligned with company values using engagement, recognition, and coaching tools.
Address teammate concerns, help resolve conflicts, promote fair treatment, and encourage communication between teammates and leaders.
Lead recruitment and selection in partnership with operations leadership; manage position requisitions and onboard, train, and support new teammates.
Approve teammate timesheets and PTO.
Serve as the primary communication point for clinical support staff and coordinate meeting communications and timely distribution of company updates.
Coordinate client events such as biometric screenings, health fairs, and wellness outreach.
Partner with the team on patient engagement strategies to improve participation and outcomes.
May serve as a peer coach or lead special projects.