Medical Assistant - Health Center Lead II

Marathon Health•Las Vegas, NV

11d•$26 - $32•Onsite

About The Position

The Health Center Lead II, MA leads the delivery of high-quality, patient-centered primary care while managing the daily operations of assigned health center(s). The dual-function role combines clinical care with operational oversight, supporting seamless care delivery and well-functioning health centers. The position collaborates with internal stakeholders, including the Director of Operations and Market Medical Director, to align care delivery with organizational goals and supports clinical operations, patient experience, and team effectiveness. As a mid-level leader, the role may include peer coaching or leading special projects. The position requires a consistent on-site presence and regular travel to assigned health centers. Clinical care accounts for 75% of the role and health center operations for 25%.

Requirements

At least 4 years of prior experience in a direct healthcare setting delivering excellent service to clients, patients, providers, and teammates.
Experience in a direct healthcare setting or professional role with an active certification such as CMA, LPN/LVN, or another healthcare specialization.
Excellent written and oral communication skills, including the ability to communicate with clients, patients, business leaders, and professionals.
Exceptional customer service skills and ability to promote teamwork.
Ability to build and maintain trusting relationships through integrity and commitment.
Excellent time management, multitasking, prioritization, planning, and deadline-management skills.
Flexibility and adaptability to manage competing priorities in a fast-paced, evolving workplace.

Responsibilities

Provide primary and preventive care to an eligible patient population, including comprehensive evaluations and care planning.
Manage chronic conditions through ongoing, collaborative care.
Support a positive patient experience, including satisfaction metrics such as NPS scores.
Oversee daily health center operations, including patient flow, scheduling, inventory, and regulatory compliance.
Monitor operational measures and processes, including frozen time, visits per hour, utilization, same/next-day availability, missing slips, daily logs, and service recovery.
Coordinate with internal support teams to resolve IT, technical, facility, and supply issues.
Lead quality reviews and maintain alignment with applicable standards and certifications.
Oversee teammate scheduling and coverage, including coverage related to PTO and leave requests.
Support health center go-live readiness by being on-site during opening, directing clinical support staff, ensuring completion of clinical operations such as QC testing, documentation, and staff competencies, and collaborating with PMO and internal teams to resolve setup needs.
Ensure daily huddles are conducted.
Approve teammate timesheets and PTO.
Build a positive, high-performing culture aligned with company values using engagement, recognition, and coaching tools.
Address teammate concerns, resolve conflicts, promote fair treatment, and support strong communication between teammates and leaders.
Lead recruitment and selection in partnership with operations leadership; manage position requisitions, onboarding, training, and support for new teammates.
Serve as the primary communication point for clinical support staff and coordinate timely distribution of meeting information and company updates.
Coordinate client events such as biometric screenings, health fairs, and wellness outreach.
Partner with the team on patient engagement strategies to improve participation and outcomes.
Collaborate with internal stakeholders to align care delivery with organizational goals.
May serve as a peer coach or lead special projects.