Medical Assistant, Bilingual
About The Position
The Medical Assistant (MA) is a key member of ArchWell Health’s clinical care team, supporting the primary care provider (PCP) and helping ensure efficient, compassionate care for patients. The MA works collaboratively with teammates to greet and room members, assist in assessing their health conditions, and perform routine diagnostic testing during appointments. The role also supports patient experience through intake, screenings, communication, documentation, and health coaching. Medical Assistants work under physician supervision when providing first aid procedures and contribute to coordinating members’ care with the broader healthcare delivery system.
Requirements
- High school diploma or equivalent (GED).
- Bilingual ability and successful completion of a formal proficiency exam; the language is not specified in the posting.
- At least 1 year of work experience as a Medical Assistant.
- Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training is required.
- BLS for Healthcare Providers certification is required.
- Experience with EClinicalWorks or a similar electronic medical record (EMR) system.
- High emotional intelligence and integrity, with a driven and focused work ethic.
- Ability to work independently, think creatively, and work effectively with staff, providers, members, family members, insurance carriers, vendors, and market leadership.
- Strong communication and customer-oriented skills.
- Critical reasoning, decision-making, and problem-solving skills, including the ability to analyze situations, determine risks, prevent future issues, and resolve recurring defects.
- Experience with claims/quality reports and analytical software packages.
- Proficiency in Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
Nice To Haves
- At least 6 months of phlebotomy experience is highly desired.
- Experience working with geriatric patients.
- Embodies and serves as a role model of ArchWell Health’s values: be compassionate, strive for excellence, earn trust, show respect, stay resilient, and always do the right thing.
Responsibilities
- Conduct patient intake, including measuring and recording vital signs, interviewing patients, and obtaining medical history.
- Perform examinations and routine screenings, ensuring patients are informed and their questions and concerns are addressed.
- Listen and engage with patients throughout appointments and report needs or changes in condition to the PCP, specialists, or other clinical personnel.
- Support patient experience by processing phone messages, returning calls, routing calls to appropriate team members, and contacting patients to obtain or relay information for the physician.
- Under physician supervision, change dressings, apply bandages, remove sutures, perform other first aid procedures, and use CPR skills when necessary.
- Comply with OSHA safety standards and maintain accurate, legal, and ethical documentation.
- Provide health coaching to a defined group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
- Travel occasionally for company meetings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
