Medical Assistant

Neighborhood Health TN • Springfield, TN

1d • Onsite

About The Position

Neighborhood Health is an innovative network of 11 community health centers in Nashville, Gallatin, and Lebanon, Tennessee, providing comprehensive primary care, integrated behavioral health, and dental services to almost 30,000 patients. Its patients primarily include immigrants, residents of public housing, individuals experiencing homelessness, and people living with addiction. As a federally qualified health center, Neighborhood Health provides care without regard to health insurance or a patient's ability to pay and works to improve its Patient Centered Medical Home model.

The Medical Assistant is a member of the clinical team and works closely with front-office staff, other medical assistants, nurses, and providers to ensure patients are seen efficiently and receive high-quality primary and preventive care. The role supports patient care, coordination, and integration of treatment, and requires a sensitive, culturally effective approach that helps make services accessible, continuous, comprehensive, coordinated, and compassionate. The position may be assigned specific duties to improve customer service, efficiency, and quality of care. It operates under moderate supervision, potentially moving to minimal supervision with competency and experience. There are no supervisory responsibilities.

Requirements

• Two to three years of medical assistant experience, or a combination of education and experience that provides the required competencies, or successful completion of medical assistant training.
• Medical Assistant training from an accredited school is required.
• Good computer, spelling, filing, and general office skills.
• Good basic reading, writing, and math skills.
• Basic technical knowledge and skills related to clinical duties.
• Ability to speak clearly and use tact, discretion, and sensitivity with patients.
• Ability to deal courteously and efficiently with providers, referral sources, and other business representatives.
• Ability to use discretion when handling confidential information.
• Strong focus on quality service.
• Proven ability to succeed in a fast-paced environment requiring multitasking.
• Ability to work effectively in environments reflecting diversity in ethnicity and income.
• Ability to comply with patient safety, OSHA, infection-control, and confidentiality standards.
• Ability to meet the stated physical requirements, with reasonable accommodation where specified.

Nice To Haves

• Previous customer service experience.
• Bilingual English/Spanish skills; preferred but not required.

Responsibilities

• Monitor the front office and help move patients from the waiting room promptly after registration.
• Perform initial patient work-ups, including taking and recording vital signs and obtaining patient history or presenting problems.
• Chaperone or assist providers and perform foot checks, Prime MD, immunizations, injections, EKGs, and related duties.
• Make referral and follow-up phone calls and complete charting requirements.
• Assist providers in conducting efficient, sensitive, and thorough patient visits, including procedures such as pelvic exams and suturing.
• Respond promptly and efficiently to provider requests and assist with translation in patient care when bilingual.
• Collect laboratory specimens and cultures, perform tests or send specimens to the lab, draw blood, and order labs with accurate billing information.
• Maintain lab records and paperwork, perform lab upkeep and sterilization, and follow up on lab results by filing them in charts, routing them to providers, and arranging referrals and follow-up.
• Give out or send prescriptions.
• Maintain patient charts and documents, including placing required forms in charts and pulling, filing, and copying charts and records.
• Keep assigned staff informed of supply needs and maintain clean, stocked, and organized exam rooms.
• Report malfunctioning machines or equipment that need calibration.
• Maintain a warm, professional demeanor and cultural sensitivity toward diverse patients and team members.
• Support team members, take initiative during lulls in assigned duties, and assist clinic sites with staffing as requested.
• Follow JCAHO patient safety standards, MSDS and Neighborhood Health policies, OSHA safety measures, infection-control precautions, and HIPAA and patient-confidentiality standards.
• Apply age-appropriate care and stay informed about insurance and TennCare information as it affects services.
• Participate in continuing education, staff meetings, committees, and cross-training as requested.
• Promote the Patient Centered Health Home philosophy and practice and perform related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed