Medical Assistant

American Family Care • Marlborough, MA

3d

About The Position

American Family Care is seeking a Medical Assistant to support clinical care, patient service, insurance verification, and front-desk operations in a fast-paced urgent care setting. The role includes triaging patients, collecting clinical information and specimens, performing point-of-care testing, assisting with procedures, and maintaining accurate electronic medical records and payment documentation. Medical Assistants also explain clinical procedures and financial expectations to patients, provide discharge instructions, and support clinic compliance and infection-control practices. The position requires full availability, including evenings and weekends, and may involve floating to nearby centers as needed.

Requirements

• Completion of an accredited Medical Assistant program.
• Active national Medical Assistant certification at hire (CMA, RMA, CCMA, or equivalent).
• At least 1 year of experience with insurance verification and patient registration.
• Current Basic Life Support (BLS) certification, or ability to obtain it before starting.
• Proven venipuncture and specimen-collection skills.
• Ability to pass a drug screen and criminal background check as a condition of employment.
• Full availability, including evenings and weekends, and ability to float to nearby centers as needed.

Nice To Haves

• Urgent care or emergency room experience is highly valued.
• EMR proficiency; Experity is preferred.
• Comfort using payer portals such as Waystar.

Responsibilities

• Greet and triage patients and collect vital signs and medical histories.
• Perform venipuncture, specimen collection, and CLIA-waived point-of-care testing, including tests for COVID, flu, strep, glucose, A1C, and urinalysis.
• Assist with minor procedures, wound care, EKGs, and nebulizer therapy.
• Register patients and verify insurance eligibility and financial responsibility.
• Collect co-pays, reconcile payment logs, and maintain accurate EMR records.
• Educate patients about clinical procedures and financial expectations, provide clear discharge instructions, and de-escalate concerns empathetically and professionally.
• Participate in daily huddles and maintain compliance logs, including crash-cart and refrigerator-temperature logs.
• Support infection-control and HIPAA standards.
• Work evenings and weekends and float to nearby centers as needed.

Benefits

• Competitive pay and benefits package.
• Opportunities for professional growth and cross-training.
• Collaborative, supportive, patient-first team culture.
• Advancement opportunities; benefits and advancement opportunities vary by full-time, PRN, or part-time status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed