Medical Assistant Ambulatory PD

Brown Medicine•Cranston, RI

7d•Onsite

About The Position

The Medical Assistant works in an ambulatory setting under general supervision of an attending Licensed Independent Practitioner and reports to the Ambulatory Clinical Manager, Practice Manager, or other assigned supervisory personnel. The role follows established policies, procedures, and clinic workflow protocols while supporting patient- and family-centered care across the lifespan, including geriatric, adult, adolescent, and pediatric patients. Employees are expected to model Brown University Health's values of Compassion, Accountability, Respect, and Excellence. The Medical Assistant prepares patients for visits, supports examinations and treatment, performs point-of-care testing and other procedures, administers vaccines and PPDs, and helps coordinate follow-up care. The role also supports patient flow, documentation in the electronic medical record, referrals, laboratory tracking, scheduling, room readiness, supply management, and administrative office duties. Work takes place in a healthcare environment with direct patient contact and use of medical equipment.

Requirements

High school diploma or equivalency; ability to read, write, and speak English.
Graduate of a formal Medical Assistant training program lasting at least nine months, or at least three years of Medical Assistant experience in a comparable ambulatory setting within the last five years.
Basic Life Support certification.
Ability to understand and apply policies, procedures, and protocols.
Ability to use a personal computer and scanner.
Ability to use an EMR and other software applications.
Ability to interact professionally with patients, providers, supervisors, and peers.
Ability to react calmly and effectively in emergency situations.
Knowledge and skills necessary to provide care throughout the lifespan, considering aging processes, human developmental stages, and cultural patterns.
Able to walk and stand intermittently throughout the day; may be required to lift and position patients and lift supplies up to 50 pounds.

Nice To Haves

Experience with electronic medical record and appointment scheduling software.

Responsibilities

Follow practice, clinic, or office workflow protocols to support quality and efficiency.
Review and update patient records before appointments, identify services needed under practice protocols, and send point-of-care reminders to providers through the EMR.
Prepare patients for examination and treatment, escort them to exam rooms, obtain vital signs and weight, document chief complaints and other required information, record pain scores, and complete chart questionnaires.
Support patient flow throughout the practice, clinic, or office.
Review health maintenance and chronic illness services and perform or order services according to protocols and standing orders.
Perform point-of-care tests, including blood pressure, EKG, pulse oximetry, Hgb A1-C, glucose, urinalysis, urine hCG, rapid strep testing, and other tests.
Record allergies, medications, and medical, surgical, and family histories in the patient chart; initiate pharmacy benefits verification.
Assist providers with physical examinations and perform procedures using aseptic techniques and standard procedures.
Administer vaccines and place PPDs according to practice or clinic protocol.
Label, record, and send blood and other specimens to the laboratory; follow up to ensure results are entered in the medical record, track orders and results, contact patients about labs and orders, update EMR status, and promptly report abnormal results to a physician or nurse.
Follow up on specialty care and other referrals, track consult reports, update the EMR, and contact patients about referrals.
Check for prescription refills pending.
Clean examination rooms between patients and prepare them for the next appointment.
Explain programs, procedures, and preparation for tests and exams; educate patients about care coordination and prudent emergency room use; document identified barriers.
Schedule tests and follow-up appointments, pre-register patients, verify demographic and insurance information, and obtain prior authorizations as needed.
Monitor and order supplies, keep rooms stocked, clean medical equipment, report broken or missing equipment, and check and report expired medications and supplies.
Assist with administrative office duties, including mailing reminders and other patient letters.
Manage time effectively and use slower periods to prepare for future needs.
Maintain quality assurance, safety, environmental, and infection-control practices according to established policies and procedures.
Protect patient privacy and confidentiality.
Maintain a positive attitude, engage in team-based patient care, and support patient-centered medical home goals with flexibility and willingness to change.
Perform other related duties as required.