Medical Assistant-Ambulatory

Alameda Health System•Hayward, CA

About The Position

Under the clinical supervision of a registered nurse or licensed physician or podiatrist, the Medical Assistant provides basic clinical, front-office clerical, and technical support for patients and clinics. The role includes assisting clinicians with patient follow-up, coordinating care, collecting specimens, recording patient information, supporting treatment plans, and responding to patient needs. Employees may perform other related duties at an equivalent level; not all listed duties are necessarily performed by every individual in the classification.

Requirements

Graduate from a certified or accredited medical assistant school.
Acquire within six months of hire and maintain active Medical Assistant certification from an accepted certifying organization: AAMA, AMCA, California Certified Medical Assistant (CCMA), NCCT/MMCI, or AMT.
Hold Basic Life Support (BLS) certification issued by the American Heart Association.
Ability to empathize with vulnerable populations and care for poor and underserved patients.

Nice To Haves

One year of experience in an outpatient setting.

Responsibilities

Assist clinicians with patient follow-up, including inbox management, prescriptions, work slips, and messages; provide information and instructions with clinician authorization.
Collaborate with patients and healthcare providers to deliver coordinated, high-quality care.
Collect and preserve specimens using non-invasive techniques and transport them to the laboratory.
Use population-health methods, including patient registries, inreach, outreach, care protocols, and team-based care.
After specific training, administer oral, intradermal, intramuscular, and subcutaneous medications and inhalation treatments; administer immunizations and perform skin tests such as PPD placement.
Greet and escort patients, prepare them for examinations, assist clinicians with patient care and procedures, and ensure proper consents are obtained.
Interview patients and collect basic information about their current and previous medical conditions; measure vital signs and other required information.
Maintain, clean, and sterilize examination areas and equipment; stock rooms, order supplies, prepare rooms for the daily clinic schedule, and report equipment replacement needs.
Participate in performance-improvement and quality-control activities.
Perform department-specific basic clinical and technical skills and simple non-invasive testing.
Perform clerical tasks such as answering phones, using computers, registering patients, completing forms, filing medical records, and making appointments in the AHS computer system when appropriate.
Perform phlebotomy, including venipuncture, finger-stick, and heel-stick procedures.
Respond promptly to patient needs and effectively assist during Code Blue and other emergencies as directed.
Provide respectful, responsive, patient-centered care and promote excellent service for internal and external customers.
Record information in patient records.
Support plans of care by coordinating consultations, testing, referrals, and authorizations; help patients implement care plans and ensure results are available. Direct patients to other departments, provide appropriate self-care and pre- and post-operative instructions, assist with undressing for procedures, follow provider treatment plans, and participate in orientation of new employees or students as needed.
Transport patients to ancillary services and assist patients with limited mobility, including those using wheelchairs, crutches, or gurneys or experiencing gait impairment.
With training, provide health coaching, goal setting, and action-plan review to patients.