Medical Assistant Ambulatory - Genetics
About The Position
The Medical Assistant Ambulatory works in an ambulatory setting under general supervision of the attending Licensed Independent Practitioner and reports to the Ambulatory Clinical Manager, Practice Manager, or other assigned supervisory personnel. The role follows established policies and procedures and provides age-specific support for geriatric, adult, adolescent, and pediatric patients, fostering patient- and family-centered care in alignment with Brown University Health's mission, vision, and values. The Medical Assistant supports clinical workflows by preparing patients and rooms, collecting and documenting clinical information, performing point-of-care tests and procedures, assisting providers, coordinating follow-up care, and completing related administrative duties. The position requires direct patient contact and use of medical equipment in a healthcare environment. Work is scheduled Monday through Friday on a day shift, with hours based on shift preference.
Requirements
- High school graduate or equivalent; able to read, write, and speak English.
- Graduate of a formal Medical Assistant training program lasting at least nine months, or at least three years of Medical Assistant experience in a comparable ambulatory setting within the last five years.
- Basic Life Support certification.
- Ability to understand and apply policies, procedures, and protocols.
- Ability to use a personal computer and scanner.
- Ability to use an EMR and other software applications.
- Ability to interact professionally with patients, providers, supervisors, and peers.
- Ability to react calmly and effectively in emergency situations.
- Demonstrated knowledge and skills to provide care across the life span, considering aging processes, human development stages, and cultural patterns.
- Three years of Medical Assistant experience in an ambulatory setting within the last five years, or recent graduation from a formal Medical Assistant training program of at least nine months within the past two or three years.
Nice To Haves
- Experience with electronic medical records and appointment scheduling software.
Responsibilities
- Work respectfully within the employee’s capabilities and training and follow practice, clinic, or office workflow protocols.
- Perform pre-visit planning by reviewing and updating patient records, identifying needed services under practice protocols, and communicating point-of-care reminders to providers through the EMR.
- Prepare patients for examination and treatment, escorting them to exam rooms; take and record vital signs, weight, pain scores, chief complaints, medication reconciliation, histories, questionnaires, and other information specified in workflow protocols.
- Support efficient patient flow throughout the practice, clinic, or office.
- Review health maintenance and chronic illness services and perform or order services according to protocols and standing orders.
- Perform point-of-care tests, including blood pressure, EKG, pulse oximetry, Hgb A1-C, glucose, urinalysis, urine hCG, rapid strep, and other tests.
- Record allergy, medication, medical, surgical, and family history information in the patient chart and initiate pharmacy benefits verification.
- Assist providers with physical examinations and perform procedures using aseptic techniques and standard procedures.
- Administer vaccines and place PPDs according to practice or clinic protocol.
- Complete post-visit work, including labeling, recording, and sending blood and other specimens to the lab.
- Track orders and results, ensure laboratory results are entered in the medical record, contact patients about lab and order reminders, update the EMR, and promptly report abnormal results to a physician or nurse.
- Follow up on specialty-care and other referrals, track consult reports, update the EMR, and contact patients about referral reminders.
- Check for pending prescription refills.
- Clean examination rooms between patients, prepare them for the next appointment, and clean medical equipment.
- Explain programs, procedures, and preparation for tests and exams; educate patients about care coordination and prudent use of emergency rooms; and document identified barriers.
- Schedule tests and follow-up appointments, pre-register patients, verify demographic and insurance information, and obtain prior authorizations as needed.
- Monitor and order supplies, keep rooms stocked, report broken or missing equipment to the manager, and check and report expired medications and supplies.
- Assist with administrative office duties, including mailing reminders and other letters to patients.
- Manage time effectively, use slower periods to prepare for future needs, and minimize non-productive time.
- Maintain quality assurance, safety, environmental, and infection control according to established policies, procedures, and objectives.
- Protect patient privacy and confidentiality.
- Maintain a positive attitude and engage in team-based patient care; support patient-centered medical home goals with flexibility and willingness to change.
- Perform other related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
