Medical Assistant Ambulatory

Brown Medicine•Cranston, RI

7d•$23 - $24•Onsite

About The Position

The Medical Assistant works in an ambulatory setting under general supervision of the attending Licensed Independent Practitioner and reports to the Ambulatory Clinical Manager, Practice Manager, or other assigned supervisory personnel. The role follows established policies and procedures and supports patient- and family-centered care for geriatric, adult, adolescent, and pediatric patients, with consideration for developmental stages and cultural patterns. Employees are expected to model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence. The position supports clinical workflows and patient flow, prepares patients for visits, records and updates information in the electronic medical record (EMR), performs point-of-care testing and clinical procedures, assists providers, and coordinates follow-up services. It also maintains examination rooms, supplies, equipment, safety and infection-control practices, patient confidentiality, and related administrative tasks. The work is in a healthcare environment such as a hospital, physician’s office, or ancillary healthcare enterprise, with medical equipment and direct patient contact. The role involves intermittent walking and standing and may include lifting and positioning patients and lifting supplies weighing up to 50 pounds. The listed pay range is $23.20–$23.66. The position is located at Rhode Island Hospital, 593 Eddy Street, Providence, Rhode Island. Work is scheduled Monday through Friday, between 7 a.m. and 7 p.m.; the specific schedule is to be determined. Driving is not required.

Requirements

High school graduation or equivalent, with the ability to read, write, and speak English.
Graduation from a formal Medical Assistant training program lasting at least nine months, or at least three years of Medical Assistant experience in a comparable ambulatory setting within the last five years.
Basic Life Support certification.
Ability to understand and apply policies, procedures, and protocols.
Ability to use a personal computer and scanner.
Ability to use an EMR and other software applications.
Ability to interact professionally with patients, providers, supervisors, and peers.
Ability to react calmly and effectively in emergency situations.
Knowledge and skills to provide care across the life span, considering aging processes, human developmental stages, and cultural patterns throughout care.
Three years of Medical Assistant experience in an ambulatory setting within the last five years, or recent graduation from a formal Medical Assistant training program lasting at least nine months within the past two or three years.

Nice To Haves

Experience with electronic medical records and appointment-scheduling software.

Responsibilities

Work effectively and respectfully within the limits of training and capabilities.
Follow practice, clinic, or office workflow protocols to support quality and efficiency.
Complete pre-visit planning by reviewing and updating patient records, identifying needed services according to protocols, and communicating point-of-care reminders to providers through the EMR.
Prepare patients for examinations and treatment, escorting them to examination rooms and recording vital signs, weight, chief complaints, medication reconciliation, histories, pain scores, health concerns, and required questionnaires in the patient chart.
Support effective patient flow throughout the practice, clinic, or office.
Review health maintenance and chronic illness services and perform or order services according to protocols and standing orders.
Perform point-of-care testing, including blood pressure, EKG, pulse oximetry, Hgb A1-C, glucose, urinalysis, urine hCG, rapid strep tests, and other tests as applicable.
Record allergy information and medication, medical, surgical, and family histories in patient charts; initiate pharmacy benefits verification.
Assist providers with physical examinations and perform procedures using aseptic techniques and standard procedures.
Administer vaccines and place PPDs according to practice or clinic protocols.
Complete post-visit follow-up, including labeling, recording, and sending blood and other specimens to the laboratory.
Track laboratory orders and results, ensure results are entered in the medical record, contact patients about outreach and reminders, update EMR status, and promptly report abnormal results to a physician or nurse.
Follow up on specialty-care and other referrals, track consult reports, update the EMR, and contact patients about referrals and reminders.
Check for pending prescription refills.
Clean examination rooms between patients, prepare rooms for appointments, and clean medical equipment.
Explain programs, procedures, and preparation for tests and examinations; educate patients about care coordination and prudent emergency-room use; and document identified barriers.
Schedule tests and follow-up appointments, pre-register patients, verify demographic and insurance information, and obtain prior authorizations as needed.
Monitor and order supplies, keep rooms stocked, report broken or missing equipment, and check and report expired medications and supplies.
Assist with administrative office duties, including mailing reminders and other patient letters.
Manage time effectively and use slower periods to prepare for future needs.
Maintain quality assurance, safety, environmental, and infection-control practices in accordance with established policies and procedures.
Protect patient privacy and confidentiality.
Maintain a positive attitude and participate in team-based patient care.
Support patient-centered medical home goals by demonstrating flexibility and willingness to change.
Perform other related duties as required.