Medical Assistant Sleep Apnea Clinic

Banner Health•Sun City West, AZ

About The Position

The Medical Assistant supports clinicians and nursing staff in providing medical care and direct patient care, using specialized knowledge, judgment, and skills to deliver an excellent patient experience. The role works with three providers and four nurse practitioners in a customer-focused clinic environment, and works under the direct supervision of providers. The position interacts with patients, families, clinical and administrative staff, physician offices, and external health care organizations. The position is based at Banner Health Sun City West and requires travel between Sun City West and New River Trails, working three days at one location and two days at the other each week. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Duties include preparing patients for examinations, assisting with procedures, coordinating patient care and documentation, maintaining clinical spaces and equipment, and supporting patient flow. The role also completes required onboarding and orientation activities, including simulation training.

Requirements

High school diploma, GED, or equivalent working knowledge.
Completion of an approved medical assistant training program as defined by state regulations.
Active Medical Assistant certification, such as RMA, CMA, CCMA, or NCMA, with proof of current membership in the applicable certifying organization as specified in the posting.
Certification or additional training must meet Meaningful Use requirements.
BLS certification.
Strong computer skills, including the ability to use medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized manner.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance, managed care operations, EMR, and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, other measurements, chief complaints, and pain scores when appropriate; report changes in patient condition to clinicians.
Assist providers with examinations and minor in-office procedures, including blood pressure, respiration and heart-rate/pulse measurements, temperature checks, phlebotomies, ear irrigation, and EKGs; act as a chaperone when needed.
Follow universal blood and body-fluid precautions and use personal protective equipment as needed; prioritize patient flow through the clinical process.
Coordinate patient care, including precertifications, referrals, authorizations, prescriptions, and scheduling clinic, hospital, and ancillary treatments and tests.
Communicate test results to patients and serve as a resource to clinicians; administer medications when permitted by established policies and procedures or directed.
Provide clerical support for patient notifications and documentation, maintaining complete medical records and providing accurate, timely billing information for patient encounters.
Maintain clean, functional clinical areas by cleaning and disinfecting equipment, exam rooms, and storage areas; sterilize instruments according to procedures and follow manufacturer recommendations and OSHA guidelines for hazardous substances.
Perform basic equipment maintenance and coordinate repairs when needed.
Order supplies as directed and stock patient care areas; handle medication-related tasks, including expired medications and equipment and recalls.
Communicate effectively with internal and external customers and demonstrate service orientation and teamwork.
Complete required onboarding and orientation activities, including simulation training, as needed or directed.
Prioritize information from multiple sources to support clinicians and respond to changes in patients’ and families’ health status.