Medical Assistant-Surgery Services-Beverly

Beth Israel Lahey Health•Beverly, MA

About The Position

The Medical Assistant provides high-quality, direct patient care in a team-based model for BIDHC patients and supports smooth, efficient administrative and clinical practice operations. The role involves developing empathetic relationships with patients, families, and colleagues; coordinating patient visits and care-team communication; performing medical assisting duties under proper supervision; contributing to population health outreach and health coaching; maintaining medical equipment and supplies; working in the electronic health record; coordinating tests and appointments; and supporting patient safety and privacy. The Medical Assistant reports to the Practice Manager.

Requirements

High school diploma or GED.
At least 6 months of clinical classroom experience.
Ability to work with people from different backgrounds and respect the beliefs of patients and team members.

Nice To Haves

0–1 years of related work experience or customer-service experience in any field.
Graduation from the BILH Primary Care Clinical Assistant Training program.
EMT Basic License.
Phlebotomy Certificate.
Other healthcare training.

Responsibilities

Contribute to patient, practice, and organizational goals through relationship development and care-team coordination.
Develop long-term, empathetic relationships with patients, families, and colleagues to support patient care.
Facilitate timely patient flow; communicate delays; discuss visit reasons; update medication and allergy lists; review screening questions; and liaise between patients and practice staff.
Provide clear handoffs to providers, including the reason for the visit, abnormal vital signs, and relevant patient information.
Under proper supervision, obtain vital signs, height, and weight; perform EKGs, point-of-care testing, and phlebotomy; administer immunizations if graduated from an accredited Medical Assistant program; and assist with routine procedures.
Support population health goals through outreach and health coaching; monitor practice activity; identify and contact patients with health maintenance or chronic disease management needs; and assist with data gathering and basic health coaching.
Monitor, order, and maintain medical equipment and supplies; ensure items are clean, sterilized, stocked, and within expiration dates; follow control standards; and maintain unobstructed patient access.
Use the EHR to queue prescription renewals and add medications for licensed-provider review; enter or scribe orders as directed by a clinician; and document completed tasks accurately for billing.
Schedule diagnostic and laboratory tests while making reasonable efforts to accommodate patient and provider needs.
Verify patient insurance, including prior authorizations, referrals, and pre-certifications.
Identify OSHA compliance issues, follow patient-safety practices, promptly report adverse events and near misses, and use protected health information only for treatment, payment, and operations.