Medical Assistant Cloverdale Neonatology

Advocate Health and Hospitals Corporation•Winston Salem, NC

About The Position

The Medical Assistant supports the NICU Follow-Up Clinic, providing continued care for patients and families after their NICU experience. The position works with a small provider team in a lower-volume clinic and includes Certified Medical Assistant duties, patient check-in and check-out, and applicable OnBase-related responsibilities. Previous Patient Scheduling Coordinator experience is a plus but is not required. The Medical Assistant prepares patients for examinations, performs clinical support tasks within the scope of practice and demonstrated competencies, assists physicians and advanced practice professionals with procedures, and helps maintain smooth clinic operations. The role also involves communicating with patients and the care team, following up on orders and referrals, and providing age-appropriate care in accordance with departmental policies and procedures.

Requirements

Graduation from an accredited Medical Assistant program.
Current Medical Assistant certification from one of the following: CMA (AAMA), CCMA (NHA), NCMA (NCCT), RMA (AMT), RMA (American Allied Health), NCMSMA (NHCWA), NRCMA (NAHP), or NRMA (NRMA).
Basic Life Support certification for Healthcare Providers issued by the American Heart Association.
Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrating competency.
Excellent communication and interpersonal skills, including the ability to build rapport and maintain positive, professional relationships with patients, team members, and physicians.
Proficient computer skills, including keyboarding, navigating a Windows operating system, and using electronic mail; exposure to electronic medical records systems.
Customer service skills that support a positive patient experience.
Ability to meet the role’s physical demands, including lifting up to 35 pounds without assistance; use patient-handling equipment with another team member when required for patient lifts over 35 pounds or when a patient cannot assist.
Functional speech, vision, hearing, and touch, and fine-hand manipulation skills.
Ability to work with frequent exposure to mechanical, electrical, and chemical hazards and blood and body fluids, and to wear protective clothing and equipment as needed.

Nice To Haves

One year of experience is preferred.
Previous Patient Scheduling Coordinator experience is a plus but is not required.

Responsibilities

Prepare and room patients for examinations by obtaining vital signs and gathering, documenting, and updating pertinent health information, including chief complaints, allergies, and medications.
Monitor and complete Clinical Integration and Quality Improvement measures, notifying clinicians of opportunities within the Medical Assistant’s scope.
Perform laboratory procedures and specimen collection using aseptic technique and standard precautions and infection-control guidelines.
Assist physicians and advanced practice professionals with procedures.
Administer routine medications under physician or advanced practice professional orders or approved standing orders and protocols.
Follow through on procedure and test requests, pre-approved care algorithms, new appointment times, and referrals to other facilities or services.
Refer questions to registered nurses and physicians or advanced practice clinicians in accordance with scope-of-practice guidelines, and relay information to patients as directed.
Communicate with physicians, advanced practice professionals, and other healthcare team members to support clinic flow and adjust as needed.
Communicate accurate and timely information to patients.
Perform basic and advanced clinical support tasks within specialty-specific competencies and under clinical supervision, including applicable tasks such as suture or staple removal, phlebotomy, EKGs, spirometry, monitor application, and prescription refills under approved protocols.
Provide care appropriate to patients’ ages and developmental needs in accordance with departmental policies and procedures.
Support patient check-in and check-out and complete applicable OnBase-related responsibilities.
Operate equipment necessary to perform the job and use protective clothing and equipment as needed.