Medical Assistant (South Washington Family Medicine) Full Time, Days

Holland Hospital•Holland, MI

About The Position

The Medical Assistant at South Washington Family Medicine obtains patient information and vital signs; assists physicians with follow-up calls; screens and follows up on test results; maintains medical records; coordinates care information with other health care providers; and obtains prior authorizations. Phone duties may include answering calls, creating telephone encounters, directing callers, taking messages, and scheduling appointments. The Medical Assistant may provide clerical coverage as needed and must demonstrate the knowledge and skills needed to provide appropriate care and service to patients of the ages served in the area. The role supports patient care by maintaining a confidential, safe, patient-focused environment; responding to emergencies; applying clinical screening tools; ordering labs, prescription refills, referrals, and testing per protocol; reviewing after-visit information; providing patient education; supporting accessibility needs; coordinating specialty referrals; and following up on test results. The Medical Assistant also collaborates with providers and care teams, manages communications and appointments, supports medication management, prepares patients and rooms for procedures, assists during procedures, and maintains accurate documentation and clinical logs. Operational duties include obtaining prior authorizations, managing recalls and EMR actions, preparing charts, initiating routine pre-visit orders per protocol, routing clinical documents, contributing to quality improvement and workflow changes, complying with policies and regulations, maintaining ethical billing practices and confidentiality, and supporting care coordination and efforts to reduce no-shows and close care gaps. This is a full-time position totaling 72 hours every two weeks. The schedule is Monday through Friday, with one day off each week; some shifts are 7:45 a.m.–5:15 p.m. or 9:15 a.m.–7 p.m. There are no holidays or weekends. Pay is $18.50–$24.83 per hour, and a $3,000 sign-on bonus is offered; current employees are not eligible for the bonus.

Requirements

High school diploma or GED.
Current Medical Assistant certification or registration, or LPN qualification.
BLS for the Healthcare Provider required within 60 days after hire.
Knowledge and skills necessary to provide care and service appropriate to the ages of patients served in the area.

Responsibilities

Obtain patient information and vital signs and apply clinical screening tools.
Assist physicians with patient follow-up calls and follow up on patient test results, ensuring abnormal or pending items are addressed by the care team.
Maintain confidential medical records, medication logs, and required clinical documentation.
Coordinate patient care information with health care providers, referral sources, specialty offices, and care teams.
Obtain prior authorizations and manage recalls, overdue items, and EMR actions.
Answer and screen calls, create telephone encounters, direct callers, take messages, and communicate professionally.
Schedule and manage appointments, cancellations, urgent visits, and follow-up protocols.
Order labs, prescription refills, referrals, and testing according to protocol.
Review After Visit Summaries with patients and families and provide education on care gaps, preventive health, and AVS instructions.
Support accessibility needs and make room setup adjustments.
Coordinate medication management and adherence with providers and pharmacies.
Prepare patients and exam rooms for procedures, including minor surgeries, wound care, and pap smears.
Assist providers during procedures by handing instruments, maintaining sterile fields, and supporting patient comfort.
Maintain logs for clinical equipment, point-of-care testing, and sample medications.
Prepare charts for upcoming visits and ensure relevant records are available; initiate standing or routine pre-visit orders per protocol.
Coordinate with central services to categorize and route clinical documents appropriately.
Contribute to continuous quality improvement, workflow improvements, care coordination, reducing no-shows, and closing care gaps.
Engage in learning experiences and comply with policies and regulations, ethical billing practices, and patient confidentiality.
Provide clerical coverage as needed.