Medical Assistant I - South End Family Medicine

Advocate Health and Hospitals Corporation•Charlotte, NC

4d•Onsite

About The Position

The Medical Assistant I provides patient care within the Medical Assistant scope of practice, following applicable policies and procedures and maintaining training and competency for the clinic specialty. The role supports providers and patients by completing visit preparation and rooming tasks, performing ordered procedures, handling laboratory duties and point-of-care testing, and administering medications and vaccines safely. The Medical Assistant also supports clinic operations through communication, documentation, patient messaging, scheduling, referrals, inventory, and other duties as assigned. The position serves patients across the lifespan and requires the ability to understand age-specific growth and development, assess relevant patient information, and provide care according to departmental policies and procedures. The employee maintains a clean and appropriately stocked work area, keeps equipment in working order, and uses protective clothing and equipment as needed. The role involves frequent exposure to mechanical, electrical, chemical, and blood and body fluid hazards, as well as frequent physical activity throughout the workday. This is a full-time, benefits-eligible position working 40 hours per week. Clinic hours are Monday through Friday, between 7:00 AM and 5:00 PM. The listed pay range is $21.85–$32.80.

Requirements

High school diploma or GED.
Completion of an accredited or approved Medical Assistant program, subject to the listed regional alternatives: structured clinical military training documented per DD214 or EMT qualification in Greater Charlotte and Wake Forest; or two years of verifiable full-time Medical Assistant experience within the last five years in IL/WI and Floyd & Navicent divisions.
Current American Heart Association BLS certification is required in Greater Charlotte and Wake Forest. In IL/WI and Floyd & Navicent divisions, AHA BLS for Healthcare Providers certification must be obtained within 45 days unless the department leader determines it is not required.
Successful completion of Atrium Health’s competency assessment where specified for Greater Charlotte and Wake Forest.
Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrated competency.
Excellent communication and interpersonal skills, including the ability to build rapport and maintain positive, professional relationships with patients, team members, and physicians.
Proficient computer skills, including keyboarding, navigating a Windows operating system, and using electronic mail, with exposure to electronic medical record systems.
Customer service skills that support a positive patient experience.
Ability to lift 35 pounds without assistance.
Functional speech, vision, hearing, and touch, and the ability to use fine-hand manipulation skills.
Ability to operate equipment necessary to perform the job.
Ability to wear protective clothing and equipment as needed.

Nice To Haves

A recognized Medical Assistant certification may be required in Wake Forest; listed certifying organizations include AAMA, AMT, AAH, NHCWA, NHA, MCMA, NAHP, and NRMA.
Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) may be required within one year in select areas.

Responsibilities

Follow the Medical Assistant scope of practice, clinic policies and procedures, and area-specific training and competency requirements when providing patient care.
Complete rooming and visit tasks, including vital signs, medication reconciliation, medical history, health maintenance, allergy review, and screenings.
Assist providers with or perform procedures as ordered.
Perform laboratory duties, including venipuncture, specimen collection, labeling and packing, preparation of laboratory orders and requisitions, and results tracking.
Perform point-of-care testing according to standing or provider orders.
Complete CLIA-approved waived laboratory tests and practice-specific diagnostic testing in accordance with CLIA standards.
Administer medications and vaccines safely while following the rights of medication administration.
Perform other assigned duties, which may include medication refills, insurance authorizations, safety and regulatory logs, patient messaging, medication and supply ordering, appointment scheduling, and referrals.
Cross-train and perform duties relevant to the specialty or clinic practice within the Medical Assistant scope of practice.
Communicate effectively and promptly, work as part of the team, and escalate concerns appropriately.
Maintain a clean work environment and clean instruments and equipment appropriately.
Ensure equipment and supplies are in working order and work areas are appropriately stocked.
Provide care appropriate to patients' ages and needs, applying knowledge of growth and development across the lifespan.
Perform physical activities required throughout the workday, including sitting, standing, walking, lifting, squatting, bending, twisting, crawling, kneeling, climbing, and reaching above the shoulders.
Use patient-handling equipment and at least one other team member, when available, for patient lifts over 35 pounds or when a patient cannot assist with lifting; assess unique lifting and movement situations case by case.