Medical Assistant (South Washington Family Medicine) Full Time, Days

Holland Hospital•Holland, MI

2d•$19 - $25

About The Position

The Medical Assistant obtains patient information and vital signs; assists physicians with patient follow-up calls; screens and follows up on test results; maintains medical records; coordinates patient-care information with other health care providers; and obtains prior authorizations. Phone responsibilities may include answering calls, creating telephone encounters, directing callers, taking messages, and scheduling appointments. The Medical Assistant may provide coverage for clerical positions as needed. The role requires knowledge and skills to provide age-appropriate care and service to the patients served in the assigned area. The position supports patient care, providers, clinical procedures, documentation, and operational excellence. Duties include maintaining a confidential, safe, patient-focused environment; responding to emergencies; coordinating care and referrals; preparing patients and exam rooms for procedures and assisting providers during procedures; documenting and updating records; and contributing to quality improvement and effective clinical workflows.

Requirements

High school diploma or GED.
Current Medical Assistant certification or registration, or LPN qualification.
BLS for the Healthcare Provider required within 60 days after hire.

Responsibilities

Obtain patient information and vital signs, and apply clinical screening tools.
Assist physicians with patient follow-up calls; screen and follow up on test results, ensuring abnormal or pending items are addressed by the care team.
Maintain medical records, medication logs, and clinical equipment, point-of-care testing, and sample medication logs.
Coordinate patient-care information with other health care providers, specialty offices, referral sources, pharmacies, and central services.
Obtain prior authorizations and manage recalls, overdue items, and electronic medical record actions.
Answer and screen calls, create telephone encounters, direct callers, take messages, and communicate professionally.
Schedule and manage appointments, cancellations, and urgent visits; support appointment scheduling for patients.
Maintain a confidential, safe, and patient-focused environment and respond appropriately to patient emergencies in person and by phone.
Order labs, refill prescriptions, coordinate referrals and testing per protocol, and coordinate medication management and adherence with providers and pharmacies.
Review After Visit Summaries with patients and families and provide education on care gaps, preventive health, and AVS instructions.
Support accessibility needs and adjust room setups.
Prepare patients and exam rooms for procedures such as minor surgeries, wound care, and Pap smears.
Assist providers during procedures by handing instruments, maintaining sterile fields, and supporting patient comfort.
Ensure completion of confidential questionnaires and required forms; prepare charts for upcoming visits and ensure relevant records are available.
Initiate standing or routine pre-visit orders per protocol.
Collaborate with providers to support patient-centered care, anticipate provider needs, and facilitate communication among patients, providers, and care teams.
Contribute to continuous quality improvement, workflow changes, and initiatives to improve care coordination, reduce no-shows, and close care gaps.
Engage in learning experiences and comply with policies and regulations; maintain ethical billing practices and patient confidentiality.
Provide feedback on workflow improvements related to planning, huddles, and team collaboration.
Provide coverage for clerical positions as needed.