About The Position

Performs routine clinical and administrative duties in support of the assigned urgent care area or office. Works under the supervision of a physician, physician assistant, nurse practitioner, or nurse to assist with patient assessments and treatments. The position requires critical thinking, effective communication, decisive judgment, and the ability to work with minimal supervision in a stressful environment and take appropriate action. For Physician Practices (MPG, MPC, and UCC), the employee must be willing to travel to other locations based on business needs; mileage reimbursement is provided. This position is primarily for office workers and is not eligible for shift differential.

Requirements

  • Graduate of an accredited Medical Assistant or EMT diploma program, possess Medical Assistant registration or certification, or have six months of patient care experience. Six months of patient care experience may substitute for graduation from an accredited Medical Assistant or EMT program.
  • BLS credential from an accepted provider: American Heart Association e-card or non-e-card certification, Red Cross certification, or the stated employee grace-period credential.
  • Critical-thinking and effective communication skills, decisive judgment, and ability to work with minimal supervision.
  • Ability to work in a stressful environment and take appropriate action.
  • For Physician Practices (MPG, MPC, and UCC), willingness to travel to other locations based on business needs.

Responsibilities

  • Follow up on reported issues and assist with service recovery.
  • Perform basic diagnostic procedures and specimen collection, including phlebotomy, splint application, and procedural tray or room setup.
  • Manage and facilitate in-basket messages and patient phone calls.
  • Review patient charts to ensure imaging is available and pertinent information is present for appointments.
  • Assist with patient assessments and treatments under the supervision of a physician, physician assistant, nurse practitioner, or nurse.
  • Obtain and document vital signs, height and weight, brief history of current illness or injury, current medications, allergies, required screenings, and other pertinent information as appropriate.
  • Perform administrative and clerical duties, including scanning, reception, scheduling, data entry, and patient registration.
  • Maintain equipment and medical supplies, including reordering, stocking, cleaning and disinfection per protocol, and troubleshooting; maintain examination areas.
  • Monitor and communicate changes in patient condition, document care provided, provide discharge instructions, and follow up with patients as needed.
  • Recognize emergent situations and seek assistance.
  • Activate MyChart accounts where appropriate.
  • Ensure telehealth connectivity for scheduled appointments and troubleshoot as needed.
  • Round with patients in the practice to ensure an excellent patient experience.
  • Review and document social determinants and provide education or resources as needed.

Benefits

  • $2,500 sign-on bonus
  • Mileage reimbursement for travel to other practice locations
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