Medical Assistant - Pain Management; Anderson

St. Luke’s University Health Network•Easton, PA

About The Position

The Medical Assistant, Practice Operations assists in delivering healthcare support for the practice as a professional member of the interdisciplinary team, consistently demonstrating and promoting the organization’s values. The role supports patient visits, clinical operations, care-team coordination, and administrative functions. Employees are expected to complete a service-line onboarding checklist where applicable, with practice leadership or a provider acknowledging mastery of relevant skills.

Requirements

High school degree or equivalent.
One year of clinical experience or graduation from a Medical Assistant program.
Current BLS/CPR certification, or obtain it within 60 days of hire, through the American Red Cross or American Heart Association.
Ability to sit, stand, and walk for extended periods, up to eight hours at a time.
Occasionally lift up to 25 pounds and push wheelchairs with patients weighing up to 325 pounds.

Nice To Haves

Two years of experience in a similar healthcare setting.
Customer service experience.

Responsibilities

Review and update patient medical records before appointments with recent test results and correspondence; confer with providers to determine needed services.
Complete pre-charting of value-based items up to five days before appointments and message the Care Team when warranted.
Prepare patients for examinations and escort them to exam rooms; obtain height, weight, vital signs, medication and allergy updates, personal/family/social history, smoking status, and reason for visit.
Assist in capturing patient demographic information.
Provide other patient care services as needed, including keeping exam rooms clean, maintaining clinical supplies, cleaning and autoclaving contaminated instruments, and giving injections or immunizations within State guidelines.
Communicate and coordinate with providers or the Care Team regarding hospital discharges, Emergency Department visits, consulting physicians, community resources, disease management, patient self-management, patient or family education, laboratory or other testing, and specialist visits.
Participate in department activities and meetings, help resolve identified problems as a team member, and analyze current procedures.
Dispose of biohazardous and regular waste according to practice protocol.
Maintain vaccine temperature logs and medical supply inventory and ordering; dispose of expired sample medication and stock rooms to established par levels.
Perform administrative tasks as needed, including check-in and check-out and opening and closing office procedures.
Bring improvement suggestions to Practice Managers and Providers for consideration.
Participate in maintaining or improving quality-improvement initiatives.
Perform other related duties as assigned.