Medical Assistant Orthopedics

Banner Health

6d • Onsite

About The Position

The Medical Assistant supports clinicians and nursing staff in providing medical care and direct patient care, while using specialized knowledge, judgment, and skills to deliver a positive patient experience. In the Orthopedics clinic, duties include rooming patients, transcribing orders, handling phone messages, assisting with suture removal and minor wound care, and helping providers care for patients. The position may have Cerner restrictions that prevent placing orders or prescription refills.

The role is based at 265 W. Ina Rd. in Tucson, Arizona. For coverage, occasional travel may be required to clinic locations at 2800 E. Ajo Way, Suite 200; 707 N. Alvernon, Suite 205; or 1555 E. River Rd. The regular schedule is Monday through Friday, generally 7:30 a.m.–5:30 p.m., with start and end times varying slightly within 7:00 a.m.–5:30 p.m.

The position works under the direct supervision of providers and interacts with staff across departments, physicians, patients, families, and external health-care contacts. It also completes required onboarding and orientation activities, including simulation training when directed. A career ladder is available for Medical Assistants to advance to MA2 or Certified Casting Medical Assistant.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Knowledge normally obtained through graduation from an accredited Medical Assisting Program; completion of an approved medical assistant training program as defined by state regulations.
• An uncertified Medical Assistant must obtain certification within 12 months of hire. Accepted certifications include RMA through AMT, CMA through AAMA, CCMA through NHA (test administered after 7/1/2017), or NCMA through NCCT; current membership proof is required as specified.
• BLS certification is required.
• Strong computer skills, including the ability to work with medical software.
• Exceptional interpersonal and communication skills.
• Ability to manage multiple changing priorities effectively and in an organized fashion.

Nice To Haves

• Experience with office medical procedures and treatments.
• Knowledge of insurance, managed care operations, EMR, and scheduling software.
• Additional related education and/or experience.

Responsibilities

• Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, other necessary measurements, chief complaints, and pain scores; report possible changes in patient condition to the clinician.
• Assist providers with examinations and minor in-office procedures, including taking blood pressure, documenting respiration and heart rate/pulse, taking temperature, phlebotomy, ear irrigation, and EKGs; act as a chaperone as needed.
• Use universal blood and body fluid precautions and personal protective equipment as needed, and prioritize patient flow through the clinical process.
• Coordinate and manage patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary treatments and tests.
• Communicate test results to patients and serve as a resource to clinicians; administer medications when authorized by policy or direction.
• Provide clerical support for patient notifications and documentation, including maintaining complete medical records and providing accurate, timely billing information for patient encounters.
• Maintain a clean and functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidance for hazardous substances.
• Perform basic equipment maintenance and coordinate needed repairs.
• Monitor inventory, including medications, immunizations, expired medications or equipment, and recalls.
• Maintain effective communication with internal and external customers, demonstrate service orientation and teamwork, and complete projects within the scope established by the PM or supervising MA.
• Complete required onboarding and orientation activities, including simulation training as needed or directed.
• Prioritize information from multiple sources to support patient and family responses to changes in health status.
• Room patients, transcribe orders, handle work phone messages, assist with suture removal and minor wound care, and support providers in patient care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED