Medical Assistant - Behavioral Health - Mansfield

OhioHealth•Mansfield, OH

About The Position

This position performs administrative and clinical duties delegated by a physician and assists with patient care in compliance with the Ohio Administrative Code. The role also performs routine clinical and administrative duties as needed to meet the needs of the assigned practice. Specific duties vary by office size and specialty. The Medical Assistant helps manage patient flow, prepares patients for visits, provides services and education as directed by providers and within applicable licensure, policy, and scope-of-practice requirements, and supports continuity and quality of care. The position also contributes to quality and process improvement, staff training, and patient safety and experience initiatives. The job profile provides an overview rather than an exhaustive list of duties and may change.

Requirements

High school diploma or equivalent.
Meet at least one of the following: completion of a High School Medical Assistant Career Technical Program; graduation from an accredited School of Medical Assisting; completion of Military Medic training; certification as a Paramedic (EMT-P); or at least one year of experience as a physician-trained Medical Assistant in a similar clinical setting.
Basic Life Support (BLS) certification from the American Heart Association.
Successful completion of Care Connect EMR documentation skills.

Responsibilities

Facilitate efficient patient flow, prepare patients for visits, and provide services as directed by providers and within provider licensure, policy, and scope of practice.
Complete Care Connect EMR documentation skills requirements.
Perform administrative duties to keep information current and updated, including maintaining and monitoring the EMR in-basket.
Maintain and clean the environment, work area, and equipment; communicate equipment malfunctions to appropriate personnel.
Communicate respectfully and caringly with patients and customers.
Communicate, collaborate, and anticipate the needs of the healthcare team to support continuity, quality of care, and coordination of services.
Collect and monitor patient data, and report data and patient needs as directed.
Follow documentation guidelines for patient-chargeable items and services.
Monitor processes and services for quality, cost-effectiveness, and efficiency.
Participate in process and quality-improvement activities and implement recommendations to improve operational efficiency or introduce services in areas of responsibility.
Maintain professional competence and skills through ongoing study of the field and its best practices.
Complete required continuous training and education, including department-specific requirements.
Promote and advocate for patient quality, safety, and experience initiatives and act as a role model.
Serve as a subject-matter expert or resource in areas such as quality, performance improvement, and the EMR (for example, as an EPIC Super User).
Provide oversight for effective patient flow, including patient preparation and provider-directed services and education.
Lead and support development of standard work and necessary customizations.
Act as a clinical preceptor and train new staff.
Comply with scope-of-practice requirements.
Focus on safety, quality, and efficiency when performing job duties.