Medical Assistant (Float)

GoHealth Urgent Care - UCSF Health • Winston-Salem, NC

1d

About The Position

The Medical Assistant Float supports providers in delivering high-quality urgent care services at Novant Health–GoHealth Urgent Care. The role assists with patient intake, clinical procedures, front desk operations, and patient flow to help ensure a safe, efficient, and positive experience. The position combines clinical and administrative duties, including patient registration, collecting medical histories, recording vital signs, performing point-of-care tests, preparing specimens, maintaining medical records and exam rooms, and assisting with referrals and follow-up.

The Medical Assistant also supports reception and facility operations by answering phones, processing co-pays, scheduling appointments, managing correspondence, completing opening and closing duties, and handling cash reconciliation. The role includes equipment checks, quality control, calibration and troubleshooting, and adherence to clinical, safety, and organizational policies. Candidates must have at least one year of Medical Assistant experience and BLS certification at hire. Additional certification, credential, or experience-based pathways are described in the posting. CPOE certification must be obtained within two weeks of the start date.

Requirements

• High school diploma or equivalent.
• At least one year of Medical Assistant experience.
• Basic Life Support (BLS) certification required at time of hire through the American Red Cross (ARC) or American Heart Association (AHA).
• Candidates with less than three years of Medical Assistant experience must hold one of the listed certifications: CCMA (NHA), CMA (AAMA or CHP), RMA (AMT, AAH, or ARMA), NCMA (NCCT), or NRCMA (NAHP).
• Candidates using the experience-based pathway in lieu of certification must have at least three years of Medical Assistant experience and at least one year of experience in a hospital, Emergency Department, or Urgent Care setting.
• Candidates hired without an approved Medical Assistant certification must obtain one within six months of their start date to remain eligible for continued employment in a Medical Assistant role.
• CPOE (Computerized Provider Order Entry) certification must be obtained within two weeks of the start date.
• Proficiency in core Medical Assistant clinical duties.
• Strong computer skills and efficient typing ability.
• Working knowledge of Microsoft Word and Excel.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively in a team environment.
• Excellent written and verbal communication skills.
• Demonstrated commitment to fairness, respect, and cultural sensitivity in patient care.

Nice To Haves

• Graduate of a Medical Assisting Program.
• Front desk or patient registration experience.
• Accepted alternative credentials at time of hire: graduate of an accredited school of nursing (LPN or RN), EMT or Paramedic (NREMT), or Certified Nursing Assistant (CNA).

Responsibilities

• Register patients and collect paperwork, insurance information, and eligibility verification.
• Process co-pays and schedule appointments.
• Coordinate referrals to specialists as directed.
• Prepare patients for examination by confirming visit details, obtaining medical history, and documenting information in the medical record.
• Measure and record vital signs, including blood pressure, temperature, pulse, height, and weight.
• Perform point-of-care testing, including flu, strep, urinalysis, EKG, and pregnancy testing, and communicate results to providers.
• Draw and prepare blood specimens for laboratory analysis.
• Prepare and stock exam rooms and monitor supplies and inventory.
• Maintain accurate medical records, including scanning and documentation.
• Answer phones, manage correspondence, and maintain a welcoming reception area.
• Conduct patient follow-up courtesy calls.
• Perform opening and closing duties, including cash handling, end-of-day reconciliation, and securing the facility.
• Perform daily equipment checks, quality control, calibration, and troubleshooting, and submit repair requests as needed.
• Adhere to clinical, safety, and organizational policies.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP) and wellness resources, with an emphasis on mental health
• Paid Time Off (PTO)
• Monthly incentive pay based on performance metrics
• Career growth and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED