Medical Assistant

ChenMed•Norfolk, VA

1d•Onsite

About The Position

The Care Promoter 1 is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks that help keep medical centers running smoothly. Duties vary by setting, including the size, location, and type of center. Clinical duties are performed under direct physician supervision and in accordance with state medical practice acts. The role is an integral member of a physician-led care team focused on providing comprehensive primary care to a specific patient population. The position also provides health coaching to a defined group of patients, supporting healthy lifestyle choices and following up with coached patients through weekly calls. The role may require locally or regionally traveling to other centers to provide coverage, up to 10% of the time, and flexibility to work evenings, weekends, or holidays as needed.

Requirements

High school diploma or equivalent (GED).
Graduation from a nationally accredited Medical Assistant, Patient Care Technician, Emergency Medical Technician (EMT), or Paramedic program.
At least 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT, or Paramedic.
BLS for Healthcare Providers certification.
Excellent interpersonal and customer service skills, with compassion and empathy toward patients and families.
Strong oral and written communication, time management, and organizational skills.
Ability to collaborate effectively with physicians, clinicians, and other team members.
Problem-solving mindset focused on patient needs and team goals.
Knowledge of medical products, terminology, services, standards, policies, and procedures.
Basic phone and computer operation skills.
Attention to detail and ability to maintain accurate reports and data.
Ability to maintain organized systems that support timely patient flow and remain calm in busy or stressful situations.
Proficiency in Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other office software.
Ability and willingness to travel locally and/or regionally up to 10% of the time, as needed.
Fluency in spoken and written English.
Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

Experience working with geriatric patients.
Experience with an EMR system.

Responsibilities

Measure and record patient vital signs, interviews, and medical histories.
Catalog and communicate patient needs to the PCP, clinicians, specialists, and other clinical personnel.
Prepare patients for examinations, perform routine screening tests, assist physicians with exams, and explain treatment procedures and physician instructions to patients.
Observe patients and report changes in their conditions to the appropriate clinical personnel.
Perform non-critical medical and therapeutic procedures according to medical instructions.
Collect phlebotomy and other laboratory specimens and perform basic waived laboratory tests.
Prepare and administer medications; change dressings; apply bandages; remove sutures; and perform other first-aid procedures, including CPR when necessary, under physician supervision.
Maintain supplies and equipment, stock and sterilize instruments, follow OSHA safety standards, and complete accurate, legal, and ethical documentation.
Process patient phone messages, return calls, route messages to team members, and call patients to obtain and relay pertinent information for physicians.
Call in prescriptions to pharmacies upon physician approval and authorization; authorized individuals may use the ChenMed Rx system to support physician medication dispensing.
Use appropriate medical terminology and follow legal and ethical standards of professional conduct.
Provide health coaching to a defined patient group and follow up with coached patients through weekly calls.
Perform other duties as assigned or modified at the manager’s discretion.
Travel locally and/or regionally to assist with coverage at other centers, as needed, up to 10% of the time.