Medical Assistant - Contingent

Henry Ford Health•Plymouth, MI

7d•Onsite

About The Position

The Medical Assistant works under the direct supervision of a provider and/or nursing leadership in the Family Medicine outpatient clinic at Henry Ford Medical Center – Beck Rd. The role performs administrative and clinical tasks that support quality, compassionate patient care, including rooming patients, obtaining histories and vital signs, preparing patients for examinations and procedures, and assisting providers. This is a contingent position with hours that vary. The Medical Assistant also supports diagnostic testing, patient communication and appointment coordination, quality assurance, patient education, clerical work, and clinic supply and room maintenance. Duties may vary by ambulatory area and include other tasks assigned within the employee’s scope of practice.

Requirements

High school diploma or G.E.D. equivalent.
Meet one of the following qualification pathways: graduate of a Medical Assistant program with a completed formal clinical externship of at least 160 hours; graduate of a Medical Assistant program without a clinical externship and have at least one year of clinical medical assisting experience within the past five years; hold a current professionally recognized Medical Assistant certification and have at least one year of clinical medical assisting experience; be a Licensed Practical Nurse (LPN); be a licensed Paramedic/Emergency Medical Technician (EMT) with at least one year of clinical experience in a clinical medical setting within the past five years; or be military-trained medical personnel with at least one year of clinical experience in a clinical medical setting within the past five years.
Successfully complete all components of Henry Ford Health ambulatory orientation.
Hold current BLS-C upon hire or successfully complete it by the end of orientation.
Meet or exceed Henry Ford Health customer-service responsibilities and standards, including communication, ownership, understanding, motivation, sensitivity, excellence, teamwork, and respect; practice these skills through ongoing training and in-services.
Possess qualities including self-direction, flexibility and commitment to teamwork, initiative and willingness to learn, openness to new learning experiences, respect for diversity without judgment, and customer-service values.

Nice To Haves

Basic computer knowledge and keyboarding skills.
Ability to perform a wide variety of clinical skills related to ambulatory patient care.
Problem-solving ability.
Effective interpersonal and communication skills.
EPIC (Electronic Medical Record) experience.

Responsibilities

Escort patients to rooms and prepare them for examinations, procedures, and treatment.
Obtain and record vital signs, patient histories, and care provided in the electronic health record (EHR).
Prepare for, set up, and assist with examinations, procedures, and treatments according to applicable protocols and policies.
Prepare, administer, and document ordered oral and parenteral medications and immunizations, following the six rights of medication administration and maintaining accurate records.
Recognize and respond to emergencies.
Respond to patient requests received by telephone, In Basket message, or My Chart within identified time frames, and document responses in the EHR.
Enter medication, radiology, and laboratory orders for provider sign-off; prepare medication refill requests for provider review and signature.
Discharge patients and provide after-visit instructions as directed by the provider.
Collect and transport specimens; perform CLIA-waived tests, electrocardiography and other testing based on department needs, and phlebotomy including venipuncture and capillary puncture.
Serve as a liaison between patients and medical staff regarding problems or complaints; schedule and coordinate appointments and outpatient procedures.
Apply third-party and managed-care policies and guidelines, obtain insurance pre-authorizations, and enter referrals for provider sign-off.
Participate in departmental or divisional quality assessment and improvement programs; follow Standard Precautions and aseptic and sterile techniques; clean instruments and equipment and comply with safety and regulatory standards.
Advocate for patients, explain office policies and procedures, provide health-maintenance and disease-prevention information within scope and as directed, and identify relevant community resources.
Perform basic clerical duties, including answering phones, maintaining records, and filing.
Order and stock supplies; help maintain a clean, orderly environment and examination and treatment rooms, including supplies and equipment inventory.
Maintain core and applicable specialty competencies and support Henry Ford Health’s goals, policies, procedures, mission, vision, and values.
Perform other duties as assigned within scope of practice.