Medical Assistant - Contingent

Henry Ford Health•Plymouth, MI

2d•Onsite

About The Position

The Medical Assistant works under the direct supervision of a provider and/or nursing leadership to support quality, compassionate patient care in the Urology department at Henry Ford Medical Center – Plymouth. The role includes administrative and clinical tasks such as greeting and escorting patients, obtaining medical histories and vital signs, preparing patients for examinations and procedures, and assisting providers. The position is contingent with hours that vary and requires willingness to travel to cover other urology sites in the area.

Requirements

High school diploma or GED equivalent.
Meet one of the following qualification pathways: graduate of a Medical Assistant program with a formal clinical externship of at least 160 hours; graduate of a Medical Assistant program without an externship and have at least one year of clinical medical-assisting experience within the past five years; hold a current professionally recognized Medical Assistant certification and have at least one year of clinical medical-assisting experience; be a Licensed Practical Nurse (LPN); be a licensed Paramedic or Emergency Medical Technician (EMT) with at least one year of clinical experience in a medical setting within the past five years; or be military-trained medical personnel with at least one year of clinical experience in a medical setting within the past five years.
Successfully complete all components of Henry Ford Health ambulatory orientation.
Hold current BLS-C upon hire or successfully complete it by the end of orientation.
Meet or exceed Henry Ford Health customer-service responsibilities and standards, including communication, ownership, understanding, motivation, sensitivity, excellence, teamwork, and respect.
Practice customer-service skills through ongoing training and in-services.
Be self-directed, flexible, committed to teamwork, willing to learn, open to new learning experiences, and respectful of diversity without judgment; demonstrate initiative and customer-service values.
Willingness to travel to cover other urology sites within the area.

Nice To Haves

Basic computer knowledge and keyboarding skills.
Ability to perform a wide variety of clinical skills related to ambulatory patient care.
Ability to problem-solve.
Effective interpersonal and communication skills.
EPIC (Electronic Medical Record) experience.

Responsibilities

Escort patients to exam rooms and prepare them for examinations, procedures, and treatment.
Obtain vital signs and patient histories, and record information in the electronic health record (EHR).
Prepare for, set up, and assist with examinations, procedures, and treatments according to protocols and policies.
Prepare, administer, and document ordered oral and parenteral medications and immunizations, following the six rights of medication administration and maintaining accurate records.
Document care provided during patient visits in the EHR.
Recognize and respond to emergencies.
Monitor and respond promptly to patient requests through telephone encounters, In Basket messages, and MyChart, documenting responses in the EHR.
Enter medication, radiology, and laboratory orders in the EHR for provider sign-off.
Discharge patients and provide after-visit instructions as directed by the provider.
Prepare medication refill requests for provider review and signature.
Collect and transport specimens; perform CLIA-waived tests, electrocardiography and other testing as needed, and phlebotomy including venipuncture and capillary puncture.
Liaise between patients and medical staff regarding problems or complaints.
Schedule and coordinate appointments and outpatient procedures; monitor appointments; apply insurance and managed-care guidelines; obtain insurance pre-authorizations; and enter referrals for provider sign-off.
Participate in departmental quality assessment and improvement programs.
Follow standard precautions and aseptic and sterile techniques; clean instruments and equipment; and comply with safety and regulatory standards.
Advocate for patients, explain office policies and procedures, and provide health-maintenance, disease-prevention, and treatment-plan information within scope and as directed.
Identify community resources to support individual patient health-maintenance and disease-prevention needs.
Uphold Henry Ford Health goals, policies, procedures, mission, vision, and values.
Perform basic clerical duties, including answering phones, maintaining records, and filing.
Order and stock supplies, help maintain a clean and orderly environment, and maintain examination and treatment rooms and their supplies and equipment.
Maintain core and applicable specialty competencies and perform other duties within scope of practice.