Medical Assistant - Contingent

Henry Ford Health•Warren, MI

2d•Onsite

About The Position

The Medical Assistant works under the direct supervision of a provider and/or nursing leadership to support quality, compassionate patient care at Henry Ford Motor City Orthopedics in Warren, Michigan. The role performs administrative and clinical tasks, including escorting and preparing patients, obtaining histories and vital signs, assisting with examinations and procedures, documenting care in the electronic health record, and supporting follow-up and patient communications. The position is contingent, with consistent hours available. The schedule is day shift, 7:45 AM–4:30 PM; Tuesdays are needed, with flexibility on other days. The work takes place in a patient care setting and may involve exposure to communicable diseases. Manual dexterity is required; duties involve walking, standing, stooping, and may require some heavy lifting of patients and/or equipment.

Requirements

High school diploma or GED equivalent.
Meet one of the following pathways: graduate of a Medical Assistant program with a formal clinical externship of at least 160 hours; graduate of a Medical Assistant program without a clinical externship and at least one year of clinical medical assisting experience within the past five years; current professionally recognized Medical Assistant certification and at least one year of clinical medical assisting experience; Licensed Practical Nurse (LPN); licensed Paramedic/Emergency Medical Technician (EMT) with at least one year of clinical experience in a medical setting within the past five years; or military-trained medical personnel with at least one year of clinical experience in a medical setting within the past five years.
Successfully complete all components of Henry Ford Health ambulatory orientation.
Hold current BLS-C upon hire or successfully complete it by the end of orientation.
Meet or exceed Henry Ford Health customer service responsibilities and standards, including communication, ownership, understanding, motivation, sensitivity, excellence, teamwork, and respect.
Practice customer service skills through ongoing training and in-services.
Demonstrate self-direction, flexibility, commitment to teamwork, initiative, willingness to learn, openness to new learning experiences, respect for diversity without judgment, and customer service values.

Nice To Haves

Basic computer knowledge and keyboarding skills.
Ability to perform a wide variety of clinical skills related to ambulatory patient care.
Problem-solving ability.
Effective interpersonal and communication skills.
EPIC (Electronic Medical Record) experience.

Responsibilities

Escort patients to rooms and prepare them for examinations, procedures, and treatment.
Obtain vital signs and patient histories and record them in the electronic health record (EHR).
Prepare for, set up, and assist with examinations, procedures, and treatments according to protocols and policies.
Prepare, administer, and document medications and immunizations as ordered by the supervising provider, following the six rights of medication administration and maintaining accurate records.
Document care provided during patient visits in the EHR.
Recognize and respond to emergencies.
Monitor and respond promptly to patient requests received by telephone, In Basket message, or My Chart, and document responses in the EHR.
Enter medication, radiology, and laboratory orders in the EHR for provider sign-off.
Discharge patients and provide after-visit instructions as directed by the provider.
Prepare medication refill requests for provider review and signature.
Collect and transport specimens; perform CLIA-waived tests, electrocardiography and other testing as needed, and phlebotomy including venipuncture and capillary puncture.
Act as a liaison between patients and medical staff regarding problems or complaints.
Schedule, coordinate, and monitor appointments and outpatient procedures; apply applicable third-party and managed-care policies; obtain insurance pre-authorizations; and enter referrals for provider sign-off.
Participate in departmental quality assessment and improvement programs; follow standard precautions and aseptic and sterile techniques; clean instruments and equipment; and comply with safety and regulatory standards.
Advocate for patients, explain office policies and procedures, provide health-maintenance and disease-prevention information within scope and as directed, and identify relevant community resources.
Uphold Henry Ford Health goals, policies, procedures, mission, vision, and values.
Perform basic clerical duties, including answering phones, maintaining records, and filing.
Order and stock supplies; help maintain a clean and orderly environment; and maintain examination and treatment rooms, including their supplies and equipment.
Maintain core and applicable specialty competencies and perform other duties within scope of practice as assigned.