Medical Assistant (Sexual Health Clinic - Public Health)

Arapahoe County•Englewood, CO

2d•$22 - $32•Onsite

About The Position

The Medical Assistant primarily performs clinical medical assistant duties in Arapahoe County Public Health sexual health clinics. The position may also staff the call center, perform clerical duties, and staff the clinic front desk as needed. The schedule is Monday through Thursday, 7:00 a.m. to 5:30 p.m. Bilingual Spanish proficiency is strongly preferred. The role prepares and maintains clinic and laboratory areas, supports patient visits and clinical procedures, collects and processes specimens, assists providers, administers injections within appropriate competencies, maintains electronic health records and lab records, and provides health education and counseling within the role’s scope. It also performs administrative and customer-service functions, including records processing, appointment scheduling, patient check-in and checkout, fee collection, and referrals. The employee may be required to support public health emergencies, incidents, and events; participate in preparedness exercises and drills; complete appropriate trainings; and initiate corrective actions and responses in accordance with applicable laws and regulations. The work is generally in a clinical or office environment, with community outreach participation encouraged as available.

Requirements

High school diploma or GED equivalent.
Successful completion of a Medical Assistant training program accredited by CAAHEP, ABHES, or the Council of Medical Education of the American Medical Association in collaboration with the American Association of Medical Assistants (AMA-AAMA).
Active CPR certification, or ability to obtain CPR certification before the start date.
Experience performing medical assistant-related duties.
Any equivalent combination of education and work experience that satisfies the job requirements will be considered.
Strong ability to communicate sensitive topics thoughtfully and effectively in person and over the phone.
Ability to develop and maintain effective working relationships with Arapahoe County employees and community partners.
Ability to properly collect and handle all types of laboratory specimens.
Ability to learn relevant new skills and participate in process improvement.
Ability to engage with community members and community partners during outreach or community events.
Required behavioral competencies: accountability, accessibility, inclusivity, and integrity.
Must successfully pass pre-employment testing, including an acceptable motor vehicle record (MVR) and background check.

Nice To Haves

Bilingual proficiency in English and Spanish; Spanish proficiency is strongly preferred.
Certified medical interpreter and/or interest in providing interpretation services as needed.

Responsibilities

Prepare and maintain clinic and laboratory areas, sanitize and stock spaces, sterilize medical instruments, and monitor and perform autoclave sterilization testing.
Obtain client demographic information, prepare and maintain patient charts according to established procedures, and record the purpose of patient visits.
Take vital signs, height, and weight; perform specified laboratory tests; collect bodily-fluid samples; prepare specimens for transport to outside laboratories; and record accurate results.
Assist providers with patient examinations and procedures, including anogenital examinations and sexual and reproductive health procedures.
Administer intramuscular or subcutaneous injections within appropriate competencies.
Maintain laboratory records in the electronic health record by uploading daily results and assigning unacknowledged results to appropriate providers for review.
Provide counseling and educational information about proactive health management, substance addiction or abuse, immunizations, medical testing and procedures, family planning, and women’s health, using appropriate materials.
Perform word processing and data entry to maintain and update documents, spreadsheets, and electronic records.
Receive and process medical-record release requests according to established policies and procedures; transfer records and collect standard processing fees.
Provide phone relief and general clerical support, and complete forms related to grants.
Maintain clinic supply inventory and order and stock supplies in collaboration with the clinic supervisor.
Maintain knowledge of current practice guidelines and continuing-education topics relevant to the Medical Assistant role.
Provide interpretation as needed if bilingual and certified as a medical interpreter.
Provide courteous customer service to clients and members of the public from diverse cultural and socioeconomic backgrounds.
Screen phone calls, schedule appointments, provide general program and service information, make referrals to partner agencies, and refer non-standard requests or technical questions to appropriate staff.
Explain fee schedules, billing procedures, and program documents; answer questions and escalate unanswered questions as appropriate.
Check patients in for clinic appointments, engage with patients, obtain and verify financial information, and gather and process information to assess Medicaid eligibility for clinic services.
Check patients out, collect applicable service fees, issue receipts, balance receipts daily, verify patient information for billing uncollected fees, schedule return visits as appropriate, and provide closing-clinic customer service.
Respond as required to public health emergencies, incidents, and events; participate in required preparedness exercises and drills; complete appropriate training; and initiate corrective actions and responses pursuant to applicable federal, state, and local laws and regulations.
Communicate sensitive topics thoughtfully and effectively in person and by phone; maintain effective working relationships with county employees and community partners; properly collect and handle laboratory specimens; learn relevant skills and participate in process improvement; and engage with community members and partners during outreach or community events.