Medical Assistant (Sexual Health Clinic - Public Health)

Arapahoe County•Englewood, CO

20h•Onsite

About The Position

The Medical Assistant primarily performs clinical medical assistant duties in the Arapahoe County Public Health sexual health clinics. The position may also staff the call center, perform clerical duties, and staff the clinic front desk as needed. The schedule is Monday through Thursday, 7:00 AM to 5:30 PM. Bilingual proficiency in Spanish is strongly preferred. The role prepares and maintains clinic and laboratory areas, assists providers with patient exams and procedures related to sexual and reproductive health, obtains patient information and measurements, performs specified lab tests, handles specimens, administers injections within appropriate competencies, maintains electronic health records, and provides health-related counseling and education. It also provides administrative and customer-service support, including records processing, supply inventory, appointment scheduling, patient check-in and checkout, fee collection, referrals, and telephone coverage. The employee must support public health emergency preparedness and response, participate in required drills and exercises, and complete assigned training. Work is generally confined to a clinical or office environment, with community outreach participation encouraged when available. The position involves frequent interaction with patients and the public, including communication about sensitive topics and sexual and reproductive health.

Requirements

High school diploma or GED equivalent.
Successful completion of a Medical Assistant training program accredited by CAAHEP, ABHES, or the Council of Medical Education of the American Medical Association in collaboration with the American Association of Medical Assistants (AMA-AAMA).
Active CPR certification or ability to obtain CPR certification before the start date.
Experience performing medical assistant-related duties.
Ability to communicate sensitive topics thoughtfully and effectively in person and over the phone.
Ability to develop and maintain effective working relationships with Arapahoe County employees and community partners.
Ability to properly collect and handle all types of laboratory specimens.
Ability to learn relevant new skills and participate in process improvement.
Ability to participate in required emergency preparedness training, exercises, and response activities.
Must successfully pass pre-employment testing, including an acceptable motor vehicle record and background check.
Any equivalent combination of education and work experience that satisfies the job requirements will be considered.

Nice To Haves

Bilingual proficiency in English and Spanish.
Certified medical interpreter and/or interest in providing interpretation services as needed.

Responsibilities

Prepare and maintain clinic and laboratory areas; sanitize and stock the clinic; sterilize medical instruments; and monitor and perform autoclave sterilization testing.
Obtain client demographic information, prepare and maintain patient charts according to established procedures, and record the purpose of patient visits.
Take vital signs, height, and weight; perform specified laboratory tests; obtain bodily fluid samples; prepare specimens for transport to outside laboratories; and record complete and accurate results.
Assist providers with patient exams and procedures, including anogenital exams and procedures related to sexual and reproductive health.
Administer intramuscular or subcutaneous injections in accordance with appropriate competencies.
Maintain laboratory records in the electronic health record by uploading daily results and assigning unacknowledged results to appropriate providers for review.
Provide counseling and educational information related to proactive health management, substance addiction or abuse, immunizations, medical testing and procedures, family planning, and women's health, using appropriate educational materials.
Perform word processing and data entry to maintain and update documents, spreadsheets, and electronic records.
Receive and process requests for release of medical records according to established policies and procedures; transfer records and collect standard processing fees.
Provide phone relief and general clerical support, and complete forms related to grants.
Maintain clinic supply inventory and order and stock supplies in collaboration with the clinic supervisor.
Maintain knowledge of current practice guidelines and continuing education topics relevant to the Medical Assistant role.
Provide interpretation as needed when bilingual and certified as a medical interpreter.
Provide courteous customer service to clients and members of the public from diverse cultural and socioeconomic backgrounds.
Screen phone calls, schedule appointments, and provide general information about programs and services.
Refer clients to partner agencies for services not provided by public health clinics, and direct non-standard requests or technical questions to the appropriate person or department.
Explain fee schedules, billing procedures, and relevant program documents; answer questions courteously and escalate unanswered questions as appropriate.
Check patients in for clinic appointments, engage with patients verbally and visually, obtain and verify financial information, and collect and process information to assess Medicaid eligibility for clinic services.
Check patients out, collect applicable service fees, issue receipts, balance receipts daily, verify patient information for billing uncollected fees, schedule return visits as appropriate, and provide customer service as the closing clinic representative.
Respond as required to support public health emergencies, incidents, and events; participate in required preparedness exercises and drills; complete assigned training; and initiate corrective actions and responses pursuant to applicable laws and regulations.
Engage with community members and partners during outreach or community events.