Medical Assistant- TriHealth Western Family Practice

TriHealth•Green Township, OH

1d•Onsite

About The Position

The Medical Assistant provides direct patient care in a primary care office and works with care delivery providers to identify gaps in care, contact patients to schedule needed care, and follow up on referrals. The role supports pre-visit planning for the practice’s patient panel, coordinates messages through electronic portals, assists with transitions of care, and serves as a clinical liaison to the physician care plan through active communication with patients. The Medical Assistant participates in process improvements and supports clinical goals and outcomes, including patient satisfaction and engagement, as well as TriHealth Physician Practices’ mission and values. Other job-related duties may be assigned to meet department needs. The position includes rooming adult and/or pediatric primary care patients; performing clinical procedures, immunizations, venipuncture, and point-of-care testing; documenting care and managing orders and patient messages; and supporting wellness, prevention, chronic disease management, and population-health efforts. The Medical Assistant collaborates with providers and wrap-around services, helps close care gaps, and provides patient education, coaching, and basic community resources.

Requirements

Graduate of an approved technical, professional, or vocational program in healthcare; equivalent experience may be accepted in lieu of a degree.
Must be certified or registered as a medical assistant and maintain that status: Registered Medical Assistant (RMA) through AMT, NCCT, or NHA, or Certified Medical Assistant (CMA) through AAMA.
Cardiopulmonary Resuscitation (CPR) certification.
Strong skills in clinical care, customer service, communication, and teamwork.
Knowledge of medical office flow, especially clerical and front-office tasks.
Ability to make quick decisions based on considered consequences and results.
Knowledge of age-related competencies and care for various patient populations.
Understanding of best practices in preventive care, chronic disease management, and utilization across the continuum of care.

Nice To Haves

Healthcare clinical experience, preferably in a physician practice or related field.
Knowledge of electronic medical records, practice management software, and medical coding and billing.

Responsibilities

Room adult and/or pediatric primary care patients and perform clinical procedures, immunizations, venipuncture, and point-of-care testing.
Follow protocols and policies for scheduling, clinical procedures, and appropriate use of medical equipment.
Document clinical calls and patient rooming information accurately and completely; enter orders, pend prescriptions, note current pharmacies, and complete workflows to result orders.
Address patient messages received by phone or MyChart in a timely manner and escalate patient issues as appropriate.
Demonstrate clinical competency after orientation and annually.
Participate in population-health efforts to close gaps in care, including pre-visit planning, daily huddles, and communicating potential barriers to care to physicians.
Apply knowledge of preventive medicine schedules, wellness checks, vital signs, labs, immunizations, screening tools, and patient education.
Communicate with providers about patient wellness, chronic diseases, utilization, and gaps in care.
Attend continuing education opportunities, including Lunch and Learns.
Collaborate across the longitudinal care continuum with behavioral health, complex care nursing, social workers, community health workers, and other services.
Provide basic community resources to patients with social determinants of health.
Educate and coach patients on wellness and chronic disease management.
Demonstrate TriHealth SERVE standards and ALWAYS behaviors in interactions with patients, guests, coworkers, and the community.