Medical Assistant - SDC - Stone - Family Medicine

El Rio Health•Tucson, AZ

10d

About The Position

The Medical Assistant – SDC (Same Day Clinic) provides direct patient care and clinical and non-clinical support within the position’s scope of practice at a clinic location assigned by management. The role works under general supervision and review, following El Rio Health policies, procedures, nursing policies, standing orders, and applicable standards. The Medical Assistant supports El Rio Health’s mission of providing comprehensive, quality, affordable, and accessible healthcare. The position completes patient intake and documents patient information, responses, actions, orders, and communications in the Electronic Health Record (EHR). It supports providers by anticipating patient needs, coordinating outside records and test results, completing provider orders, and ensuring patients understand discharge instructions. The role also performs administrative tasks supporting clinical operations, maintains confidentiality and a safe, hygienic work environment, and upholds organizational compliance and service standards. Employees may be assigned to clinic locations or duties according to operational needs. Reliable transportation may be required for workday reassignments. Employees who drive during work hours must have a valid driver’s license and meet Arizona vehicle insurance requirements. El Rio Health requires pre-employment drug testing and may conduct additional testing as described in the posting. Employees are strongly recommended to maintain vaccination status, subject to applicable exemptions and accommodations.

Requirements

High school diploma or GED.
Medical Assistant Certificate from an approved and accredited educational institution.
Current Basic Life Support (BLS) certification for healthcare providers.
Current Level I fingerprint clearance card in good standing, or apply for one within seven working days after beginning employment; the posting also states that the card or fingerprint receipt must be submitted before the hire date or transfer date and that the Level One Non-IVP card must be received within 30 days after the hire or transfer date.
Reliable transportation may be required to accommodate operational reassignments during the workday.
If driving during work hours, a valid driver’s license and compliance with Arizona vehicle insurance requirements are required.
Undergo drug testing before employment and comply with applicable post-accident, reasonable suspicion, return-to-duty, and follow-up drug and alcohol testing requirements.
Comply with applicable organizational policies, safety requirements, confidentiality requirements, and Joint Commission Certification standards.

Nice To Haves

One year of experience as a medical assistant in an Emergency Medicine, Family Medicine, Pediatric, or Internal Medicine center or clinic.
Bilingual English and Spanish, with the ability to speak, read, and write in both languages.
Equivalent combinations of education and experience may be considered when directly related to the job’s functions and responsibilities.

Responsibilities

Complete assigned clinical and non-clinical duties, tasks, and responsibilities within established time frames and performance standards.
Complete all steps in the Patient Intake Process before the patient sees a provider, documenting patient information, responses, and actions in the EHR.
Perform or assist with procedures and activities within the Medical Assistant scope of practice and in compliance with Nursing Policies and Procedures.
Anticipate and respond to patient needs, coordinating outside medical records and laboratory and radiology results as needed.
Complete provider orders and ensure patients understand and can verbalize their discharge instructions.
Document completed orders and actions in the EHR and submit them for processing within the defined period.
Complete administrative and other assigned activities received through El Rio Health IT systems or the Patient Portal, including required documentation.
Maintain competency through annual skills evaluations and meet defined performance expectations.
Protect patient confidentiality and comply with HIPAA and corporate compliance requirements.
Follow the Code of Conduct, organizational policies and procedures, standing orders, and Service Excellence requirements.
Maintain a safe workplace, address or report hazards promptly, follow health and safety procedures, and participate in safety programs, including possible emergency response team assignments.
Demonstrate professional conduct and performance at assigned clinic locations and in assignments supporting operational needs.
Evaluate problems and prioritize needs, applying appropriate critical-thinking and problem-solving skills to resolve issues in a timely manner.
Communicate proactively and effectively with patients to support compliance with appointments and treatments, and document communication in the EHR according to Nursing Policies and Procedures.
Report safety hazards or potential hazards promptly to supervisory staff.
Label, rotate, and stock medications, medical supplies, and equipment while maintaining appropriate inventories in compliance with Nursing Policies and Procedures.
Maintain clean, safe, and hygienic work areas, workstations, and examination rooms, and follow handwashing and infection-prevention procedures.
Demonstrate understanding of and proficiency with compliance and reporting requirements related to Joint Commission Certification standards.