Medical Assistant - Pendleton Pike

GoHealth Urgent Care - UCSF Health•Pendleton, IN

13h

About The Position

The Medical Assistant provides collaborative support to medical providers, radiologic technologists, and patients through patient care management, organization, and communication. The role completes work accurately, with high quality, and in a timely manner, supporting the organization’s goal of delivering accessible, quality urgent care through a caring, integrated patient experience. The position is affiliated with Joint Ventures in Center Operations. It reports to a Manager, Regional Operations or On-Site Manager, receives assignments from the Manager, Regional Operations, Team Leader, or On-Site Manager, and supervises no positions. The Medical Assistant is expected to demonstrate the core values of collaboration, innovation, diversity and inclusion, integrity, and accountability. Duties may change, and other tasks may be assigned by leaders.

Requirements

High school diploma or equivalent required.
Basic Life Support (BLS) certification required at the time of hire, obtained through the American Red Cross or American Heart Association.
At hire, must hold one of the listed qualifying credentials: CCMA, CMA, RMA, NCMA, NRCMA, graduation from an accredited school of nursing or LPN/LVN/RN status, EMT certification, or CNA certification. State-specific requirements apply in Washington and California.
For Washington state Medical Assistants, must hold a qualifying Certified MA credential and Washington certificate, or Registered MA status with the required Washington application.
For California state Medical Assistants, must be a graduate of an MA school and certified, or complete the additional internal training described in the posting.
Must meet one of the stated experience pathways: Medical Assistant experience is preferred for graduates of a Medical Assistant program; alternatively, 2+ years of Medical Assistant experience within the last 3 years under a licensed healthcare supervisor may be used in lieu of a Medical Assistant program.
Knowledge of medical terminology is strongly preferred.

Nice To Haves

Graduate of a Medical Assistant program.
At least 1 year of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years.
Medical Assistant experience for graduates of a Medical Assistant program.
Knowledge of medical terminology.

Responsibilities

Register patients, collect required paperwork and insurance documentation, and verify insurance and patient eligibility.
Process co-pays and schedule patient appointments for the assigned center.
Coordinate provider referrals to assigned specialists.
Answer patient questions about their care and keep patients informed of their status.
Inform technical staff about patient flow.
Prepare patients for examination by interviewing them to verify information, recording medical history, and confirming the reason for the visit.
Perform preliminary tests, such as measuring blood pressure, weight, and temperature, and escalate critical cases to a provider as needed.
Conduct point-of-care testing as needed, including flu, strep, urinalysis, ECG, and HCG testing, and provide patient information to the provider.
Stock supplies and maintain exam rooms, the front desk, and reception area; ensure providers have the medical supplies they need.
Complete order sheets to maintain supply inventory, and regularly check supply expiration dates.
Maintain medical records and scan charts into patient files.
Answer phone calls and collect and sort daily incoming and outgoing postal correspondence.
Keep the reception area well maintained.
Conduct courtesy follow-up calls to patients.
Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily equipment controls and calibration; maintain Quality Assurance/Quality Control logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
Perform other duties as assigned.