Medical Assistant - TriHealth Heart Institute

TriHealth • Montgomery, OH

10h • Onsite

About The Position

The Medical Assistant at the TriHealth Heart Institute provides direct patient care and supports care delivery providers in identifying gaps in care, scheduling required care, and following up on referrals. The role provides pre-visit planning for the practice’s patient panel, coordinates messages through electronic portals, assists with transitions of care, and serves as a clinical liaison to physician care plans through active communication with patients. The position also participates in process improvement and supports clinical goals and outcomes, including patient satisfaction and engagement. The role requires clinical care, customer service, communication, and teamwork skills and supports the mission, values, and management of TriHealth Physician Practices.

The position is based at 10506A Montgomery Rd, Suite 200, Montgomery, Ohio, and requires travel to other TriHealth Heart Institute locations in Oxford, Anderson, Kenwood, and Thomas Center. It is full-time, scheduled for 80 hours biweekly across four 10-hour shifts, from 7:00 a.m. to 5:30 p.m. Competitive pay is based on education and experience. The position qualifies for a $500 sign-on bonus for external qualified candidates who commit to 12 months.

Requirements

• High school diploma or GED.
• EKG skills.
• Injection skills.
• Venipuncture skills.
• Ability to perform common laboratory tests according to established CLIA guidelines and TriHealth policy.
• Basic Life Support (BLS) for Healthcare Providers certification is required.
• Strong clinical care, customer service, communication, and teamwork skills.
• Knowledge of age-related competencies and care for various populations.
• Understanding of preventive-care best practices, chronic disease management, and utilization across the continuum of care (population health).

Responsibilities

• Perform adult and/or pediatric primary-care rooming processes, including clinical procedures, immunizations, venipuncture, and point-of-care testing.
• Follow protocols and policies for scheduling, clinical procedures, and appropriate use of medical equipment.
• Document clinical calls and patient rooming information accurately and completely; enter orders, pend prescriptions, note the current pharmacy, and use order-result workflows.
• Respond to patient messages by phone and through MyChart in a timely manner and escalate issues as appropriate.
• Demonstrate clinical competency after orientation and annually.
• Support population health, wellness, prevention, and chronic disease management, including tactics to close gaps in care.
• Conduct pre-visit planning, participate in daily huddles, and inform physicians of potential barriers to care.
• Apply knowledge of preventive medicine schedules, wellness checks, vital signs, labs, immunizations, screening tools, and patient education for the populations served.
• Identify and communicate with providers about patient wellness, chronic diseases, utilization, and care gaps.
• Attend continuing education and training opportunities, including Lunch and Learns.
• Participate in patients’ longitudinal care continuum by collaborating with behavioral health, complex care nursing, social workers, community health workers, and other wrap-around services.
• Provide basic community resources to patients with social determinants of health and support patient education and coaching for wellness and chronic disease management.
• Maintain the safety and cleanliness of the treatment area.
• Use medical equipment with knowledge of clean and sterile procedures.
• Demonstrate dependability, including attendance, punctuality, and timely performance of duties.
• Demonstrate TriHealth SERVE standards and ALWAYS behaviors in interactions with patients, guests, coworkers, and the community.

Benefits

• Career growth and professional development opportunities.
• Competitive pay based on education and experience.
• Competitive shift differentials.
• Comprehensive benefits package that may include medical, dental, and vision insurance, paid time off, retirement savings plans, and tuition reimbursement.
• $500 sign-on bonus for external qualified candidates with a 12-month commitment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED