Medical Assistant-TriHealth Heart Institute

TriHealth•Montgomery, OH

9h•Onsite

About The Position

At TriHealth’s Advanced Heart Failure program, the Medical Assistant supports compassionate, high-quality care for patients with complex heart conditions while working with cardiologists who use advanced diagnostics and therapies such as LVAD support and device-based monitoring. The role combines clinical support with clerical and scheduling duties. It assists physicians with patient examinations and treatment, performs delegated duties under physician direction, interviews patients, measures and records vital signs, and prepares treatment rooms. The position is cross-trained to support efficient, continuous patient care and requires flexibility, motivation, and a commitment to quality. The Medical Assistant schedules specialist and routine appointments and tests, coordinates participants across multiple departments and three sites, maintains medical records, communicates through Epic, Misys, Outlook, and other telecommunication devices, and helps coordinate patient flow. The role also includes patient-related duties, documentation, and safety and environmental responsibilities. The position is full-time, 80 hours bi-weekly, Monday through Friday. The listed schedule is 8:00 a.m.–5:30 p.m., with an 8:00 a.m.–4:30 p.m. schedule available if needed. The work location is the Thomas Comprehensive Care Center, 10506A Montgomery Road, Cincinnati, Ohio 45242.

Requirements

High school degree in healthcare.
Clerical background, general computer skills, and knowledge of medical terminology.
Experience in a medical or physician office setting.
Skills or experience with EKGs, injections, and venipuncture.
Ability to perform common laboratory tests according to established CLIA guidelines and TriHealth policy.
Interpersonal skills to communicate respectfully and compassionately with customers.

Responsibilities

Schedule specialist and routine appointments, tests, and procedures with internal and external providers and specialties; coordinate schedules across departments, including nursing, transportation, and therapy at three sites.
Follow scheduling procedures, complete scheduling paperwork accurately and promptly, and communicate appropriately with customers, transportation, and other departments.
Answer appointment-related phone calls promptly and courteously, use appropriate judgment in phone and in-person interactions, and relay accurate, complete messages to the appropriate person.
Organize participant appointments, tests, and procedures to ensure a smooth and thorough process.
Retrieve medical records from outside providers and forward them to the medical records department for scanning.
Assist physicians with examinations and treatment, performing delegated duties under physician direction.
Interview patients; measure and record vital signs, including pulse, temperature, blood pressure, weight, and height; and prepare treatment rooms.
Assist with medical procedures on adults and children.
Use medical equipment and follow principles of clean and sterile procedures.
Maintain the safety and cleanliness of treatment areas and contribute to patient-related duties, medical record maintenance and documentation, and safety and environmental duties.
Demonstrate professionalism and courteous, compassionate communication with patients, visitors, physicians, employees, and other customers.
Accept or seek additional assignments, learn cross-trained duties, and demonstrate dependability, flexibility, and initiative.