Medical Assistant

GoHealth Urgent Care - UCSF Health•Ballwin, MO

About The Position

The Medical Assistant supports Medical Providers, Radiologic Technologists, and patients through patient care management, organization, and communication. The role completes work accurately, with high quality, and in a timely manner, contributing to the organization’s vision of providing accessible quality urgent care through an effortless experience, a culture of care, and integration with partners and communities. The position is part of Center Operations and is affiliated with Joint Ventures. It has no supervisory responsibilities and reports to a Manager, Regional Operations or On-Site Manager. Assignments may come from the Manager, Regional Operations, Team Leader, or On-Site Manager.

Requirements

High school diploma or equivalent required.
Basic Life Support (BLS) certification required at the time of hire, obtained through the American Red Cross or American Heart Association.

Nice To Haves

Graduation from a Medical Assistant program preferred.
One or more years of Medical Assistant experience under a licensed healthcare supervisor within the last three years preferred.
Medical Assistant experience preferred for graduates of a Medical Assistant program.
Two or more years of Medical Assistant experience within the last three years under a licensed healthcare supervisor, in lieu of a Medical Assistant program, preferred.
Strong knowledge of medical terminology preferred.

Responsibilities

Register patients, obtain required paperwork and insurance documentation, and verify insurance and patient eligibility.
Process co-pays and schedule appointments for the assigned center.
Coordinate referrals from providers to assigned specialists.
Answer patient questions about their care and keep patients informed of their status.
Inform technical staff about patient flow.
Prepare patients for examinations by interviewing them to verify information, recording medical history, and confirming the purpose of the visit.
Perform preliminary physical tests, including blood pressure, weight, and temperature; escalate critical cases to a provider as needed.
Conduct point-of-care testing as needed, such as flu, strep, urinalysis, ECG, and HCG tests, and provide patient information to the provider.
Stock supplies and maintain exam rooms, the front desk, and reception area; ensure providers have needed medical supplies.
Complete order sheets to maintain supply inventory and regularly check supply expiration dates.
Maintain medical records and scan charts into patient files.
Answer phone calls and collect and sort incoming and outgoing daily postal correspondence.
Keep reception well maintained.
Conduct courtesy follow-up calls to patients.
Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily equipment controls and calibration; maintain equipment quality assurance and quality control logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
Perform other duties as assigned.