Medical Assistant (Certified)
About The Position
The Registered/Certified Medical Assistant (CMA) provides advanced clinical and administrative support within Arkansas Children’s primary and specialty ambulatory clinics. Working under the direct supervision and delegation of a licensed provider, the CMA partners with providers, nurses, and the interdisciplinary care team to deliver safe, high-quality pediatric care. This role performs a broader scope of delegated clinical functions and supports quality, safety, and operational excellence across the clinic environment. This position is in Specialty Clinics in Springdale, Monday through Friday, 8:00 a.m. to 4:30 p.m. The role is designated safety sensitive. Arkansas Children’s is a tobacco-free workplace, and flu vaccination is required. Current medical marijuana users cannot fill this position.
Requirements
- High school diploma or GED.
- Graduation from an accredited medical assistant program.
- One required national medical assistant certification or registration; listed examples include Certified Medical Assistant (CMA) from the American Association of Medical Assistants (AAMA), National Certified Medical Assistant (NCMA), or Registered Medical Assistant.
- Flu vaccination is required.
- Must not be a current medical marijuana user because the position is designated safety sensitive.
Nice To Haves
- One year of experience in a healthcare or related setting as a medical assistant is recommended.
Responsibilities
- Provide pediatric clinical support, including patient intake, vital signs, growth assessment, and accurate EHR documentation.
- Administer medications and immunizations, including vaccines, under provider order and within delegated scope of practice, following medication safety standards, pediatric protocols, and documentation requirements.
- Perform delegated venous and capillary phlebotomy and specimen collection in accordance with laboratory, safety, and competency standards.
- Conduct delegated point-of-care testing and clinic-based diagnostics; document and communicate results according to workflow.
- Recognize changes in patient condition and promptly notify the licensed provider, supporting emergency response and patient safety protocols.
- Maintain complete and accurate documentation in Epic, including clinical procedures, patient education, order workflows, secure messaging, result note workflows, and downtime processes.
- Contribute to quality improvement and population health initiatives, including Vaccines for Children (VFC), Patient-Centered Medical Home (PCMH), and other performance programs.
- Provide patient and family education as directed, using effective communication to promote understanding, engagement, and family-centered care.
- Support clinic flow, infection prevention standards, and operational efficiency.
- Perform additional duties as assigned to support safe, efficient, and high-quality patient care delivery.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
