Medical Assistant

Allergy Partners•Pensacola, FL

About The Position

The Medical Assistant works as part of a team to support patient comfort and well-being and assist with professional medical care for the clinic population in accordance with Allergy Partners policies and procedures. The role performs functions and procedures identified by the provider, documents assessments, care delivery, patient condition, reactions, and progress, and serves as a liaison between providers and patients. The Medical Assistant also reinforces patient and family education as requested by the provider and performs administrative duties that support patient care. The position includes clinical support and business operations, along with responsibilities for confidentiality, compliance, training, meetings, and other assigned tasks. The job has no supervisory responsibilities.

Requirements

High school diploma required.
Understanding of OSHA guidelines for ambulatory practices.
Understanding of medical record documentation standards.
Understanding of medical coding based on medical record notes to support accurate billing.
Comfort using email and interacting with internet applications.
Knowledge of electronic medical records, practice management, and word-processing software.
Good communication skills and ability to interact with physicians.
Neat, professional appearance.

Nice To Haves

At least one year of experience in a medical practice is preferred; completion of formal education will be taken into consideration.
CMA/RMA credential from an accredited program or ABR-OE preferred.

Responsibilities

Greet patients, escort them to exam rooms, prepare them for exams or treatment, and take vital signs.
Assist physicians when requested.
Perform allergy prick and/or intradermal testing as ordered by a physician, and perform spirometry and other breathing tests as ordered.
Prepare and maintain supplies and equipment for testing and treatment.
Provide patient education when appropriate.
Administer biologic injections as ordered and permitted by state law and scope of practice; administer allergy injections according to physician-approved schedules and state regulations.
Obtain blood, buccal, genetic, or other samples as ordered and permitted by state regulations.
Monitor patients for possible adverse reactions after allergy injections and maintain emergency equipment, including oxygen and crash carts.
Answer patient-related telephone calls and respond according to clinical protocol.
Scribe for providers as requested or required by the role, and follow standardized protocols and workflows.
Obtain referrals and insurance authorizations as needed; schedule radiology and laboratory tests and refer patients to specialists as directed by a physician or provider.
Maintain clinical supply stock and medication samples.
Complete accurate documentation in patients’ electronic medical records and enter charges for services personally provided, following practice policies and guidelines.
Collaborate with patients, colleagues, and interdisciplinary team members to achieve desired outcomes.
Maintain office operations, including opening and closing protocols.
Ensure accurate insurance verification, billing, and coding.
Oversee clinical supply and inventory management.
Collaborate with physicians on process improvements and provider scheduling.
Manage daily financial processes, including deposits, petty cash, and collections; review accounts receivable reports and ensure timely claims resolution.
Oversee medical record compliance and release processes.
Support marketing initiatives and community engagement.
Prepare and review financial and management reports with physicians and the Regional Operations Manager.
Maintain patient confidentiality and comply with HIPAA and practice compliance guidelines.
Maintain working knowledge of practice management and other computer software relevant to job functions.
Complete assigned Allergy Partners training, including CPR, OSHA, HIPAA, compliance, and information security training, within designated timeframes.
Comply with company and department policies, report policy violations and incidents through appropriate channels, and participate in cybersecurity efforts and required training.
Attend regular meetings and perform other tasks and projects assigned by the Practice Manager.
Comply with clinical-area regulations, policies, procedures, and applicable state and federal laws.
May be cross-trained in front-office activities, including answering phones, scheduling patients, taking payments, and other administrative work.