Medical Assistant

Reid Health

About The Position

Under the direction of the Provider(s) and Practice Supervisor/Manager, the Medical Assistant is the first point of care in the medical practice. The role assists Providers with patient procedures and may perform routine laboratory tests, working hand-in-hand with Providers to achieve quality patient outcomes. The Medical Assistant helps ensure that daily patient care is efficient and safe, and is committed to patient satisfaction and safety. The position routinely supports a positive patient experience by using AIDET principles and connecting with patients.

Requirements

Successful completion of a Medical Assisting course or EMT certification is considered for the MA I position.
Completion of Registered Medical Assistant or Certified Medical Assistant credentials (RMA, CMA, or CCMA) is considered for the MA II position.
BLS certification.
CMA, CCMA, or RMA certification.
Ability to take patient vital signs, perform injections and immunizations, document and chart, prepare exam rooms, handle infectious waste, use sterile techniques, triage calls, and perform routine laboratory procedures and collection.
Oral communication skills to build patient rapport and communicate with patients, families, and pharmacies.
Written communication skills for legible, accurate charting and documentation, including spelling competency.
Ability to maintain patient confidentiality and work with peers in a team setting.
Demonstrated knowledge and skills to provide care appropriate to the ages of patients served.
Functional and technical understanding of applicable scheduling and billing software, intranet and internet usage, email, and web-based applications.
Commitment to patient satisfaction and patient safety, empathy, compassion, accountability, and professional growth.

Nice To Haves

Associate degree.
One year of experience in a medical practice.
Applicants with at least 12 months of clinical experience as an NCA, CNA, or PCT may complete the NCA-to-MA onboarding program to obtain the MA I job title within the organization.

Responsibilities

Take patient vital signs and perform injection and immunization procedures.
Complete charting and documentation and prepare exam rooms.
Handle infectious waste and use sterile techniques.
Triage incoming telephone calls and perform routine laboratory procedures and specimen collection.
Communicate with patients and their families about orders and the course of care; communicate with pharmacies and take messages.
Protect patient confidentiality and provide care appropriate to the ages of patients served.
Use applicable scheduling and billing software, intranet and internet services, email, and web-based applications.
Interact courteously and empathetically with patients, families, visitors, and staff, including greeting them and using appropriate voice inflection and positive body language.
Use therapeutic touch appropriately to calm and comfort patients.
Support peers and the broader department, offer help when available, and take ownership and accountability for work and professional growth.
Help ensure day-to-day patient care proceeds efficiently and safely and support patient satisfaction and safety.
Use AIDET principles to contribute to a positive patient experience.
Perform other duties or responsibilities as management deems necessary.