Medical Assistant - Manning - Float Pool

El Rio Health•Tucson, AZ

10d•Onsite

About The Position

The Medical Assistant serves as part of a team providing quality healthcare to El Rio patients. The role provides direct patient care and clinical and non-clinical services within the Medical Assistant scope of practice at clinic locations assigned by management. Work follows El Rio Health policies and procedures, is routinely performed under general supervision and review, and requires referring problems involving departures from standard policies, interpretations, or procedures to a supervisor. The role supports El Rio Health’s mission of providing comprehensive, quality healthcare that is affordable and accessible to people with healthcare needs. The Medical Assistant performs patient intake and assigned clinical and administrative activities, documents patient information and completed actions in the Electronic Health Record (EHR), supports provider orders and discharge instructions, coordinates records and results, and helps maintain safe, clean clinic environments. The position may require reliable transportation for operational reassignments during the workday. Employees who drive during work hours must have a valid driver’s license and comply with Arizona vehicle insurance requirements.

Requirements

High school diploma or General Education Diploma (GED); an equivalent combination of education and experience may be considered if directly related to the job’s functions and responsibilities.
Medical Assistant Certificate from an approved and accredited educational institution.
Current Basic Life Support (BLS) certification for healthcare providers.
Level I fingerprint clearance card that is current, valid, and in good standing, or application for the card within seven working days after beginning employment. The posting also states that the card or fingerprint receipt must be submitted before the hire or transfer date and that the Level One Non-IVP card must be received within 30 days after that date.
Employees who drive during work hours must have a valid driver’s license and comply with Arizona vehicle insurance requirements.
All employees must undergo drug testing before employment and may be subject to post-accident, reasonable-suspicion, return-to-duty, and follow-up drug and alcohol testing under applicable regulations.
Employees in positions responsible for the safety and welfare of others are classified as safety sensitive.

Nice To Haves

One year of experience as a Medical Assistant in an ambulatory healthcare setting.
Bilingual English/Spanish skills, including the ability to speak, read, and write in both languages.
Reliable transportation that can accommodate operational reassignments during the workday, if applicable.

Responsibilities

Complete assigned clinical and non-clinical duties within reasonable time frames and established performance expectations.
Complete all steps in the Patient Intake Process before the patient sees a provider, documenting patient information and responses in the EHR.
Perform or assist with procedures and activities within the Medical Assistant scope of practice and comply with Nursing Policies and Procedures.
Anticipate and respond to patient needs, coordinating the availability of outside medical records and laboratory and radiology results.
Complete provider orders, ensure patients understand discharge instructions, and document and submit completed orders and actions in the EHR within the defined period.
Complete administrative and other assigned activities received through El Rio Health IT systems or the Patient Portal, including required documentation.
Maintain Medical Assistant proficiency and complete annual competency skills evaluations.
Maintain clean, safe, and hygienic work areas, workstations, and examination rooms, including appropriate handwashing practices.
Comply with Joint Commission Accreditation-related compliance and reporting requirements applicable to the role.
Protect patient confidentiality and comply with HIPAA and corporate compliance requirements.
Follow the organizational Code of Conduct, policies and procedures, standing orders, and Service Excellence requirements.
Maintain a safe work environment, address or report hazards, follow Health and Safety Policies and Procedures, and participate in safety programs, which may include assignment to an emergency response team.
Perform professionally at assigned clinic locations and as directed by organizational leadership to support operational needs.
Assess problems and situations, prioritize needs, and resolve them effectively and promptly using appropriate critical-thinking and problem-solving skills.
Communicate proactively and effectively with patients to promote compliance with appointments and treatments, and document communication in the EHR according to Nursing Policies and Procedures.
Immediately notify supervisory staff about safety hazards or potential hazards.
Label, rotate, and stock medications, medical supplies, and equipment in compliance with Nursing Policies and Procedures, maintaining appropriate inventories.