Float Pool Medical Assistant

Howard University

4d•$20 - $23

About The Position

Under the direction of the Director of Clinical Operations or a designated clinical operations leader, the Ambulatory Float Pool Medical Assistant provides clinical and operational support across Faculty Practice locations according to staffing needs, patient volumes, vacancies, call-outs, provider schedules, and other operational priorities. This versatile, cross-functional role provides clinical, operational, and administrative support across locations and specialties. The Medical Assistant is expected to transition effectively between practices while maintaining consistent standards for patient care, safety, service, and clinical workflow. Assignments are determined by organizational and patient-care needs and may change based on daily operational priorities. The role requires flexibility, adaptability, dependability, punctuality, strong clinical and organizational skills, professional communication, teamwork, comfort working with multiple providers and clinical teams, and willingness to travel between designated Faculty Practice locations. Howard University describes benefits including medical, dental, and vision insurance; mental health support; PTO and paid holidays; flexible work arrangements; a competitive salary; a 403(b) with company match; ongoing training; tuition reimbursement; career advancement paths; wellness programs; commuter benefits; and a vibrant company culture.

Requirements

High school diploma or equivalent required.
Completion of an accredited Medical Assistant program.
Current Medical Assistant certification or credential required.
Current BLS certification required.
Demonstrated competency in core ambulatory clinical skills.
Experience with electronic health records required.
Ability to work across multiple Faculty Practice locations.

Nice To Haves

Associate’s degree in Medical Technology, Nursing, or a related field preferred.
Minimum of 3 years of ambulatory Medical Assistant experience preferred, or three years of related experience in a hospital or equivalent.
Multispecialty or previous float experience strongly preferred.
Current Medical Technology certification preferred.

Responsibilities

Prepare patients for examination and treatment according to established workflows.
Obtain and document vital signs, medication histories, and other required clinical information within scope.
Prepare examination rooms and ensure appropriate supplies and equipment are available.
Assist providers with procedures and patient-care activities within scope of practice.
Perform approved point-of-care testing, specimen collection, medication administration, and other clinical functions based on demonstrated competency and organizational policy.
Support and reinforce provider-approved patient education and instructions.
Support patient calls, messages, and clinical inbox workflows.
Maintain infection prevention and patient safety standards.
Provide coverage across Faculty Practice locations and specialties based on operational need.
Cross-train in designated functions to support efficient clinic operations, patient flow, and continuity of service.
Accept daily or scheduled assignments determined by Clinical Operations.
Provide coverage for vacancies, call-outs, leaves of absence, increased patient volumes, new provider onboarding, and other staffing needs.
Adapt to varying provider workflows while maintaining Faculty Practice standards.
Maintain competency in core workflows required to support multiple ambulatory specialties.
Report to assigned practices on time and prepared to assume the designated assignment.
Promptly communicate barriers, safety concerns, or workflow issues to appropriate leadership.
Support timely rooming and patient flow throughout clinic sessions.
Assist with pre-visit planning, prior authorization or precertification activities, and preparation as assigned.
Ensure examination rooms are clean, stocked, organized, and ready for patient care.
Identify supply, equipment, or operational concerns and escalate them appropriately.
Support opening, closing, and daily readiness activities as assigned.
Assist with maintaining standardized clinical workflows across Faculty Practice locations.
Follow Faculty Practice policies, procedures, clinical standards, and established workflows.
Participate in required competencies, training, huddles, and educational activities.
Promptly report patient safety events, incidents, near misses, and operational concerns through established processes.
Maintain patient privacy and confidentiality in accordance with HIPAA and organizational requirements.
Demonstrate professional communication and collaboration with patients, providers, and team members.
Collaborate with Practice Administrators, supervisors, physicians, nurses, Medical Assistants, PSRs, and Clinical Operations leadership.
Serve as a flexible resource during periods of increased operational need.
Support implementation of new workflows, initiatives, and practice standards.
Provide feedback about recurring workflow or resource barriers identified while floating between practices.
Perform other duties within scope as assigned by Clinical Operations leadership.